Defining Customer Sites
Oracle Service shares its customer master with Oracle Order Entry/Shipping, Oracle Receivables, and Oracle Sales and Marketing, providing you with consistent customer profile information across applications that need to share this information. You can define customers, addresses, location codes, business purposes, contacts, and telephone numbers. Oracle Service consolidates this information for customer products in your installed base. Each customer product includes the following:
- bill-to location code, address, and contact
- ship-to location code, address, and contact
- installation location code, address, and technical and administrative contact
Each customer address can have one or more business purposes. A unique location code is assigned to each business purpose of each address. You can use this location code to indicate sites in your installed base. Oracle Service offers you two different ways to define an installation site. You can use the ship-to address and location code or the installation address and location code. The ship-to address, which is mandatory for each sales order, is populated automatically in the installed base from sales orders. The installation address is optional. If you enter an installation address during order entry, using the Installations window, it will be copied to the installed base; otherwise, it will be left blank in the installed base customer product record.
See Also
Overview of Customers
Entering Installation Details During Order Entry
