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You can define any item in Oracle Inventory to be a serviceable product including items that represent sellable products and services, spare parts, service exchange items, subassemblies, components, etc. Use the Service attribute group in Oracle Inventory to flag items as serviceable products.

You can define a service starting delay for each serviceable product. Oracle Service adds the starting delay to the ship date of the serviceable product to set the start date for service programs and warranty activation. The service starting delay can be used to compensate for shipping and installation times, to ensure your customers receive service coverage for a product when they have the product.

When defining the inventory attributes, make sure that the item attribute control level for the attributes Support Service and Serviceable Product is set at the Master level. This will ensure consistency in the definition of Support Services and Service Programs.

   To define a serviceable product:

1. Navigate to the Service alternative region of the Master Item window in Oracle Inventory.

2. Enter the item and description.

3. Check the Master display attribute.

4. Check the Serviceable Product Flag.

5. Optionally enter the Service Starting Delay.

6. Save your work.

7. Select Organizational Assignment from the Special menu and enable the serviceable product in all inventory organizations in which it will be used.

8. Save your work.

See Also