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• Define Coverage - Each service program needs to be defined in terms of what time frame, days and hours, it will cover the customer product as well as the maximum coverage in terms of labor, material, and expenses. See: Setting Up Service Coverages.

• Define Item - A service program is an item defined as a non-warranty service in Inventory. See: Defining Items.

When defining the inventory attributes, make sure that the item attribute control level for the attributes Support Service and Serviceable Product is set at the Master level. This will ensure consistency in the definition of support services and service programs.

• Define Availability - You may want to restrict the availability of the service program to a particular customer or product , or exclude a customer or product from being associated with that service program. By default, a service program can be applied to any serviceable product or customer unless you choose to limit its availability. See: Setting Up Service Availability.

   To define a service program:

1. Navigate to the Master Items window in Oracle Inventory.

2. Enter the service program as an item.

Note: Select a time unit of measure for the service program. Be sure to make each service program orderable in Order Entry. Service programs should not be transactable in Inventory.

The following item attributes can apply to service programs:

• Invoiceable Item

• Order Entry Transactable Item

• Internal Ordered Item

• Purchased item

• Purchasable item

• Inventory Item

• Serviceable Product item

• Stockable, Transactable, Build-in-WIP item

• Cycle Count enabled item

• Shippable item

• Returnable (Order Entry attribute) item

• Check ATP item

• BOM Allowed item

3. Select the Service alternative region. Check the Support Service check box. Select the coverage and duration.

4. Save your work.