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Oracle Order Entry/Shipping provides sophisticated tracking of your return material authorizations. Returns from a customer occur for a variety of reasons, including damage, shipment error, or repair. Return material processing functionality allows you to manage customer expectations while controlling inventory receipts and customer credit processing.

You can associate an RMA with a service request only if the request is verified and if the Return box is checked in the Problem Description alternative region of the Service Requests window. Additionally, if the service request is logged by an employee, the customer for the request must be listed in your installed base. Associate an RMA with a service request either by selecting an RMA number in the Service Requests window or by using the Special menu to open Order Entry's Returns window.

If your service request is for a return for repair, Oracle Service automatically links the service request with the associated repair lines by way of the RMA number.

See Also

Entering Charges