Oracle Collaboration Suite User's Guide Release 9.0.3 Part Number B10032-01 |
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The Oracle Web Client is an application that enables you to use a Web browser to access your message store and directory services.
The Oracle Web Client enables you to compose and manage messages, and create and manage folders in which messages are organized.
Oracle Collaboration Suite also includes a List Server from which users can subscribe to various mailing lists. Mailing lists can be managed by both users and administrators.
This chapter contains the following topics:
The Oracle Web Client is a thin client that is accessed as a Web page through a Web browser. A fat client, by comparison, is typically an application that is accessed from your computer's desktop.
A unique Web address (known as a universal resource locator, or URL) is assigned to the login page of the Web Client by your administrator.
To access the Web Client:
The basic Web Client layout is the same across all Web Client pages, and consists of the following elements:
At the bottom of the page are links to Mail, Directory, Return to Portal, Preferences, Logout, and Help.
The rest of the page is composed of a content area that changes depending upon which application you are using.
The buttons across the top right of the page are global buttons and appear on every Web Client page. These buttons provide links to the following functions: Return to Portal, Preferences, Logout, and Help.
The tabs on the top right of the page link to Mail and Directory.
When you click a tab on the Web Client main page, subtabs for that tab display. The subtab bar at the top left of the screen displays the subtabs for each tab and provide links to areas within a particular application.
For some tab and subtab combinations, a side navigation bar provides a selection of options.
After you log in to the Web Client, click the Mail tab. The All Messages subtab is selected, by default, showing the contents of the INBOX folder in the message list view. To view a different folder, select it from the Select a folder list and click Go. From the All Messages page, you can view, manage, and search for any of the messages in your message store.
Additional subtabs under the Mail tab include the following:
See Also:
"Managing Folders" for more information about folders |
See Also:
"Managing Public Distribution Lists" for more information about mailing lists |
Located below the subtab bar is a series of navigational links you can use to return to the message list view of a folder.
For example, the navigational links All Folders > INBOX > hello tell the user that they are viewing a message with the subject hello from the INBOX folder. Clicking the INBOX link will return the user to the message list view of the INBOX folder. Clicking the All Folders link will take the user to the All Folders page.
This section describes the following tasks:
From the All Messages page, you can view or listen to any of the three different message types supported by Oracle Collaboration Suite: e-mail, voice mail, and fax.
Voice mail and fax messages are labeled as such in the Subject column of the All Messages page. E-mail messages display the subject of the message in the Subject column.
To refresh the message list view, click Get Mail.
To view or listen to a message:
E-mail messages display header information and the text of the message.
When you click Voice Mail or Fax, the header information of the message displays, along with a Download Voice Mail or Download Fax link.
Within the message detail view, you can choose how you want to manage a message you are viewing.
This section describes the following tasks:
To reply to an e-mail message, do the following:
Note: You can forward only one message at a time. Depending on how your message forward preferences are set, forwarded messages are either sent as attachments or as a quote. |
See Also:
"Composing Message Options" for information about message forward preferences |
To forward an e-mail, voice mail, or fax message to any recipient, do the following:
To delete messages from the message list view, select the box or boxes next to the message or messages you want to delete and click Delete. To select all messages in the message list view, click Select All.
Note: Clicking Select All selects all of the message s on the page, as opposed to all of the messages in the folder. |
In the message detail view, click Delete.
Depending upon how your message preferences are set, deleted messages either have a red X next to the message or are moved directly to the Trash folder.
If a red X displays next to the message, the message can be deleted by clicking Compact Folder.
See Also:
"Setting Folder Preferences" for instructions on how to set your deleted message preferences |
To empty the Trash folder, click Empty Trash.
Note: When you click Empty Trash, all messages contained in the Trash folder are permanently expunged from your account. |
To move messages to specific folders, do the following:
The Web Client has a search feature you can use to search your folders for particular messages. You can use either a simple search or an advanced search.
To search your folders using the simple search feature, do the following:
To search your folders using the advanced search feature, do the following:
Select including subfolders to search any subfolders.
Note: Depending upon which criterion you choose, the adjacent list has different choices, noted for each criterion in bold type. |
These options enable you to search your folders using exact information or partial information, depending upon how much you know about your search subject.
The Oracle Web Client provides you with all the tools you need to generate e-mail messages. You can compose and send e-mail messages, set message priority, save composed messages as a draft or a template, and add and remove attachments.
This section describes the following tasks:
Note: If you are using Internet Explorer, you can compose messages in HTML format. If you are using Netscape Navigator, you can compose messages in text format only. |
To compose an e-mail message, do the following:
You can also select a contact from your address book by clicking the Directory tab, selecting the box next to the desired contact, and clicking Send Mail.
Alternatively, you can click the user's e-mail address.
See Also:
"Managing Directory Address Book" for more information about address books |
See Also:
"E-mail Message Priority" for more information about message priority |
See Also:
"Adding File Attachments to E-mail Messages" for information about attaching files |
You can also save a message as a draft to send later, or save it as a template.
See Also:
"Saving a Composed E-mail Message as a Draft" and "Saving a Composed E-mail Message as a Template" |
Some e-mail messages are more important than others. The Web Client has the following priority settings for outgoing messages:
To recipients using the Web Client, a high priority message displays in the INBOX accompanied by a red arrow pointing up. A low priority message is accompanied by a blue arrow pointing down.
Other clients use different icons to denote priority.
You can save a message as a draft, return to finish the message, and send it at a later time. Use this feature for messages that require revisions before sending or for messages that you want to send later.
To save an e-mail message as a draft, do the following:
The message is saved to the Drafts folder and can be retrieved from there.
See Also:
"Setting Folder Preferences" for more information about setting a Drafts folder |
You can save a message as a template to avoid having to compose the same message many times. For example, if you are on a distribution list that requires you to keep the other subscribers on the list up to date on a certain project, you can save your initial message as a template, changing only the content, as necessary.
Note: You must first set your Template folder in Preferences, before this feature becomes available to you. |
See Also:
"Setting Folder Preferences" for more information about setting a Templates folder |
To save an e-mail message as a template do the following:
The message is saved to the Template folder you specified and can be retrieved from there.
You can attach various types of files to your e-mail messages, such as text files, graphics, and audio files.
To attach a file to a message, do the following:
Attached files are listed in the Attachments field below the Content field.
To remove an attachment from your message, do the following:
The Web Client organizes all messages in folders. By default, all incoming messages are saved in the folder called INBOX. You can create and name new folders and subfolders to manage your messages according to project, client, or subject criteria. You can also use filters to place incoming messages into folders other than the INBOX.
The server only creates the INBOX folder. If you decide to have a copy of sent messages stored, or to have deleted items moved instead of deleted, you must create these folders prior to setting the preferences.
See Also:
|
By default, the Web Client has the following folders:
There are other folders that are identified by the client for specific purposes. These include Trash and Drafts. The server handles these folders as it does any other folder. The Web Client (when messaging is enabled) uses these folders for their client-specific purposes.
This section describes the following tasks:
To view your folders, click the All Folders subtab under the Mail tab. Folders are listed in descending alphabetical order after INBOX and the following folders, if set: Sent, Drafts, Templates, and Trash.
Each folder is organized so that you can quickly see:
To create a folder or subfolder, do the following:
Your new folder displays in the list.
Subfolders display in an indented list beneath the parent folder.
To delete a folder or subfolder, do the following:
To rename your folders and subfolders at any time, do the following:
Expunging folders completely removes any messages marked as deleted from the server.
To expunge folders:
You can share any of the folders that you own with other Oracle Collaboration Suite users and other users can share their folders with you.
To share your folders, do the following:
Shared folders display on the All Folders page with an editing icon in the Shared column of the folders list. Click this icon to display the Edit Folder page and edit the name of the folder, add or delete users from the Grantee list, or change the privileges of individual users.
Public distribution lists are similar to the distribution lists you can create in your address book.
See Also:
"Managing Directory Address Book" for information about creating distribution lists in your address book |
Public distribution lists differ from other distribution lists because they are
The list topic displays in the List Topic column of both the master list of all public distribution lists, and the list of public distribution lists to which you subscribe, own, or both.
Any Oracle Collaboration Suite user can own a public list.
Public distribution lists can be managed using either the Web Client or the e-mail command client interface.
This section describes the following tasks:
The e-mail command client interface is simply using an e-mail message to send one or more of a set of commands to the list administrator to perform certain actions. The commands are Subscribe, Unsubscribe, Scheduling, Help, Suspend, Resume, List, Invite, and Approve, and are described in the sections that follow.
Note: The e-mail command client interface is accessed through an e-mail address provided by the list administrator to the enterprise. |
Commands are sent in the message body of an e-mail message.
Following is a list of characteristics of the e-mail interface commands:
The administrator executes the commands and replies with a success or failure message.
Any Oracle Collaboration Suite user can subscribe to a public distribution list. If you subscribe to a restricted list, an e-mail message is sent to you confirming or denying your subscription.
To subscribe to a list using the Web Client, do the following:
When you subscribe to a public distribution list, you are sent an e-mail message containing a help menu for the list and orclmailmergetags
to use with certain e-mail command client functions.
See Also:
"Scheduling E-mail Delivery Through Lists" for more information about |
To subscribe a specific mail ID to a list using the e-mail command client interface, send the following command in the message body of an e-mail to the list administrator:
Subscribe mailid=mailid mail=yes/no reconfirm=reconfirm id
mailid
: The mail ID that is to be subscribed to the list. The default is the sender's ID.mail
: If set to YES
, the subscriber receives e-mails posted to the list as an e-mail. If set to NO
, e-mail can be viewed from an archive only. The default value is YES
.reconfirm
: If the auto-reconfirm flag for a list is set to YES
, a reconfirmation message is sent to the subscriber mail ID by the list administrator. The user responds with a message in the form:
subscribe reconfirm=mailid
The reconfirm
parameter is used along with the mailid
parameter when a user subscribes to a restricted list. The subscription request is sent to the owner of the list who must respond with a message of the form:
subscribe mailid=userid reconfirm=mailid
Possible errors are as follows:
Incorrect command syntax
: Occurs if an incorrect command is issued. Possibilities include spelling errors or incorrect variable values.Already subscribed
: Occurs if subscription is requested for a mail ID that is already subscribed to the list.Incorrect parameter "mail" value
: Occurs if an e-mail is sent to a list which does not have an archive and the mail value is set to NO
. It also occurs if a list is an archive only list and the mail value is set to YES
.
See Also:
"Using the E-mail Command Client Interface to Manage Public Distribution Lists" for more information about command syntax |
To unsubscribe from a list using the Web Client, do the following:
To unsubscribe a specific mail ID from a mailing list using the e-mail command client interface, send the following command in the message body of an e-mail to the list administrator:
Unsubscribe mailid=mailid reconfirm=reconfirm id
mailid
: The mail ID to unsubscribe from the list. The default is the sender's mail ID.reconfirm
: Used to reconfirm unsubscribe requests. For example, when reconfirming an unsubscribe request, the message is similar to:
unsubscribe reconfirm=mailid
Possible errors are as follows:
Incorrect command syntax
: Occurs if an incorrect command is issued. Possibilities include spelling errors or incorrect variable values.Unknown subscriber
: This occurs if the unsubscribe command is sent for a mail ID that is not subscribed to the list.
See Also:
"Using the E-mail Command Client Interface to Manage Public Distribution Lists" for more information about command syntax |
To schedule delivery of e-mail to members of public distribution lists, send the following command in the message body of an e-mail to the list administrator:
orclmailmergetags send_schedule=DD-MON-YYYY [hh24:mi] [+/-TZH:TZM] /orclmailmergetags
orclmailmergetags
: These are sent to a user when they subscribe to a public distribution listDD-MON-YYYY
: The mandatory two-digit date, three-character month, and four-digit year to schedule the e-mail to be senthh24:mi
: The time to which the sending server is set+/-TZH
: The hour of the location to which you want to send the message relative to either Greenwich Mean Time (GMT) or the local time, depending upon how the server sending the message is setTZM
: The minutes associated with the previously explained hourFor example, if a message sent from London is to be delivered to New York on May 8, 2003 at 3:00 p.m., the syntax would be as follows:
orclmailmergetags send_schedule=08-May-2003 [20:00] [-05:00] /orclmailmergetags
If an e-mail is scheduled for delivery in the future, then it is delivered on that date. If an e-mail is scheduled for delivery on a past date, then it is sent at the current date and time.
To obtain information about a public distribution list, send an e-mail to the list administrator and type Help
in the message body.
None
Possible errors are as follows:
Incorrect command syntax
: Occurs if an incorrect command is issued. Possibilities include spelling errors or incorrect variable values.
See Also:
"Using the E-mail Command Client Interface to Manage Public Distribution Lists" for more information about command syntax |
Public distribution lists can be very large and can have many subscribers. You will receive messages from the list every time a subscriber posts a message. You can suspend communication from your lists to minimize the amount of mail you receive during an absence.
To temporarily suspend delivery of mail from a public distribution list using the Web Client, do the following:
To temporarily suspend delivery of mail from a public distribution list using the e-mail command client interface, send the following command in the message body of an e-mail to the list administrator:
Suspend mailid=mailid reconfirm=reconfirm id
mailid
: The mail ID that is to be suspended temporarily from the list. The default is the sender's mail ID.reconfirm
: Used to reconfirm suspend requests. For example, when reconfirming a suspend request, the message is similar to:
suspend reconfirm=mailid
Possible errors are as follows:
Incorrect command syntax
: Occurs if an incorrect command is issued. Possibilities include spelling errors or incorrect variable values.Unknown subscriber
: Occurs if the suspend command is sent for a mail ID that is not subscribed to the list.Incorrect usage
: Occurs if the suspend command is sent for a mail ID that is already suspended.
See Also:
"Using the E-mail Command Client Interface to Manage Public Distribution Lists" for more information about command syntax |
A subscriber can resume the delivery of mail from a public distribution list following a suspension of mail delivery.
To resume delivery of mail from a public distribution list using the Web Client, do the following:
To resume delivery of mail from a public distribution list using the e-mail command client interface, send the following command in the message body of an e-mail to the list administrator:
Resume mailid=mailid reconfirm=reconfirm id
mailid
: The mail ID to resume as a subscriber to the list. The default value is the sender's mail IDreconfirm
: Used to reconfirm resume requests. For example, when reconfirming a resume request, the message is similar to:
resume reconfirm=mailid
Possible errors are as follows:
Incorrect command syntax
: Occurs if an incorrect command is issued. Possibilities include spelling errors or incorrect variable values.Unknown subscriber
: Occurs if the suspend command is sent for a mail ID that is not subscribed to the list.Incorrect usage
: Occurs if the resume command is sent for a mail ID that is not suspended.
See Also:
"Using the E-mail Command Client Interface to Manage Public Distribution Lists" for more information |
To view all public distribution lists using the Web Client, do the following:
To view all public distribution lists, send an e-mail to the list administrator and type List
in the message body.
None
Possible error values are:
Incorrect command syntax
: Occurs if an incorrect command is issued. Possibilities include spelling errors or incorrect variable values.
See Also:
"Using the E-mail Command Client Interface to Manage Public Distribution Lists" for more information about command syntax |
To send out subscription invitations to public distribution lists you own using the Web Client, do the following:
To send out an invitation for users to subscribe to a list using the e-mail command client interface, send the following command in the message body of an e-mail to the list administrator:
Invite mailid=mailid mailid=mailid mailid=mailid...
where the first mailid
parameter is mandatory.
mailid
: A list of mail IDs to which the invitations are sent. At least one ID is required. There is no default value.
Possible errors are as follows:
Incorrect command syntax
: Occurs if an incorrect command is issued. Possibilities include spelling errors or incorrect variable values.Users are notified of the invitation by e-mail. When they accept the invitation, they are automatically added to the list.
See Also:
"Using the E-mail Command Client Interface to Manage Public Distribution Lists" for more information about command syntax |
If you choose to make your list a moderated list, all posted messages are delivered to the moderator for approval. A moderator approves a message by sending an approve command to the list administrator. The list administrator then delivers the mail to the subscribers of the list.
To send an approve command using the e-mail command client interface, send the following command in the message body of an e-mail to the list administrator:
Approve message=message id
where the message
and message id
variables are mandatory.
Possible errors are as follows:
Incorrect command syntax
: Occurs if an incorrect command is issued. Possibilities include spelling errors or incorrect variable values.Incorrect message id
: Occurs if the message ID specified in the mail does not match that of any mail awaiting approval
See Also:
"Using the E-mail Command Client Interface to Manage Public Distribution Lists" for more information |
Any Oracle Collaboration Suite user can own a public distribution list. When you own a list, you are the administrator of that list. You can choose to restrict the list or have it moderated.
Lists you own are listed on the Lists you own page.
To initiate a list, do the following:
If you decide to make the list moderated or edited, provide the name of the moderator or editor to the administrator, whether it is you or some other user.
To post a message to a public distribution list to which you are subscribed, do the following using the Web Client:
You can also post messages to public distribution lists you own by clicking the View lists you own button.
See Also:
"Composing E-mail Messages" for more information about composing messages |
You can create and store contact information for everyone with whom you communicate using the Address Book feature.
This section explains how to use your Directory address book and contains the following topics:
To create an Address Book entry, do the following:
Note: Typing the contact name in the To field of a message automatically addresses the message to the e-mail address assigned to the contact name. |
See Also:
"Composing E-mail Messages" for information about composing e-mail messages |
To modify an entry in the Directory Address Book, do the following:
To delete an entry in the Address Book: