Preface

This manual provides information about the error messages you may encounter when installing and using OracleAS Portal. It augments the message texts by providing additional cause and action information. For more information on error messages in the Oracle Application Server 10g, browse the documentation on the Oracle Technology Network (http://otn.oracle.com/products/ias/).

Intended Audience

This manual is intended for anyone who uses OracleAS Portal and requires more information about an error message encountered in the product. For more information about OracleAS Portal, refer to Portal Center at http://portalcenter.oracle.com.

Documentation Accessibility

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Structure

The information in this manual is organized into four main sections, based on when the error message is encountered:

During installation, refer to Chapter 1, "Installation Error Messages". For more information on installing OracleAS Portal, refer to the installation instructions packaged with Oracle Application Server.
While setting up the Oracle Application Server Web Cache, refer to Chapter 2, "Oracle Application Server Web Cache Error Messages". For more information on setting up the Oracle Application Server Web Cache, refer to the Oracle Application Server Portal Configuration Guide.
While configuring and setting up security, refer to Chapter 3, "Security Error Messages". For more information on using security with OracleAS Portal, refer to the Oracle Application Server Portal Configuration Guide.
While developing applications, refer to Chapter 4, "Portlet Development Error Messages". For more information on portlet development in OracleAS Portal, refer to the online help or documentation on Portal Center (http://portalcenter.oracle.com).
While exporting or importing applications, refer to Chapter 5, "Export/Import Error Messages". For more information on exporting and importing your OracleAS Portal applications, refer to the Oracle Application Server Portal Configuration Guide.
While upgrading from an earlier version of OracleAS Portal to a higher version, refer to Chapter 6, "Upgrade Error Messages". For more information on upgrading your OracleAS Portal instance, refer to the Oracle Application Server 10g Upgrading to 10g (9.0.4).

For all other messages, refer to Chapter 7, "Other Error Messages".

References

You can find more documentation about OracleAS Portal on Portal Center (http://portalcenter.oracle.com), as well as in the OracleAS Portal online help.

Abnormal conditions

Sometimes you may encounter an error that is known as an abnormal condition, which may arise from one of the following causes:

Someone has done something that prevented your application from completing the requested task. For example, if someone bypassed the user interface and changed data in a database table, they might have typed an invalid value.
A software bug prevented the requested task from completing.

Action: First contact your system administrator to determine if the message was caused by something other than OracleAS Portal. If you determine that the message was not the result of user error or a system problem, then contact Oracle Support Services.

Calling Oracle Support Services

Some errors (that is, internal errors) will require that you call Oracle Support Services to report the error. When you call Support Services, please have the following information at hand:

Your name, company, and Oracle Support ID number.
The hardware, operating system, and release number of the operating system you are using.

The complete version number of the component you were using when you encountered the error, including revision number and port release number, if any.

Note:

If you are unsure of the component's version number, click the Global Settings link in the Services portlet (by default, this portlet is located on the Portal sub-tab of the Administer tab of the Portal Builder Page). On the resulting page, the version number is displayed in the Version Information section of the Main tab (at the bottom of the page).

All other products (and version numbers) in use when you encountered the error (for example, Oracle 8.0.4).
If you encountered one or more error messages, the exact message numbers and descriptions, in the order they appeared.
A description of the problem, including any unusual conditions.
The problem severity, according to the following codes:
1. Program not usable. Critical impact on operations.
2. Program usable. Operations severely restricted.
3. Program usable with limited functions. Not critical to overall operations.
4. Problem circumvented by customer. Minimal effect, if any, on operations.