Marketing Applications	Part Number
Oracle Content Manager Implementation Guide	B10594-01
Oracle Content Manager User Guide	B10595-01
Oracle Fulfillment Services Implementation Guide	A97621-01
Oracle Fulfillment Services Users Guide	A97622-01
Oracle Leads Management Implementation and Administration Guide	B10593-01
Oracle Marketing Encyclopedia System Concepts and Procedures	A90137-01
Oracle Marketing Encyclopedia System Implementation Guide	A87480-02
Oracle Marketing API Reference Guide	B10587-01
Oracle Marketing Implementation Guide	B10588-01
Oracle Marketing User Guide	B10586-01
Oracle Partners Implementation Guide	B10597-01
Oracle Partners User Guide	B10598-01
Sales Applications	Part Number
Oracle Field Sales/Laptop Concepts and Procedures	A95947-02
Oracle Field Sales/Laptop Implementation Guide	A95948-01
Oracle Field Sales/Palm™ Devices Concepts and Procedures	A95223-02
Oracle Field Sales/Palm™ Devices Implementation Guide	A95423-01
Oracle Incentive Compensation Implementation Guide	B10585-01
Oracle Incentive Compensation User Guide	B10584-01
Oracle iStore API Reference Guide	A95199-02
Oracle iStore Implementation and Administration Guide	B10603-01
Oracle iStore Quick Reference Guide	B10582-01
Oracle Order Capture API Reference Manual	A96677-02
Oracle Proposals Implementation Guide	B10289-01
Oracle Proposals User Guide	B10290-01
Oracle Quoting API Reference Guide	B10591-01
Oracle Quoting Implementation Guide	B10590-02
Oracle Quoting User Guide	B10589-02
Oracle Sales API Reference Guide	B10880-01
Oracle Sales Intelligence Implementation Guide	B10099-02
Oracle Sales Intelligence User Guide	B10098-02
Oracle Sales Offline User Guide	B10632-01
Oracle Sales Online Implementation Guide	B10565-01
Oracle Sales Online User Guide	B10564-01
Oracle TeleSales Implementation Guide	B10555-01
Oracle TeleSales User Guide	B10554-01
Oracle Territory Management Implementation Guide	B10553-01
Oracle Territory Management User Guide	B10552-01
Contracts Applications	Part Number
Oracle Contracts Core Implementation Guide	B10084-01
Oracle Contracts Core User Guide	B10083-01
Oracle Contracts for Service API Reference Guide	A95222-01
Oracle Contracts Intelligence Concepts and Procedures	A95174-02
Oracle Sales Contracts Concepts and Procedures	B10085-01
Oracle Service Contracts Concepts and Procedures	B10648-01
Service Applications	Part Number
Oracle Complex Maintenance, Repair, and Overhaul	A97640-02
Oracle Depot Repair Implementation Manual	A97642-02
Oracle Depot Repair User Guide	A97641-02
Oracle Enterprise Install Base Concepts and Procedures	B10165_01
Oracle Enterprise Install Base Implementation Guide	B10166_01
Oracle Field Service User Guide	B10649-01
Oracle Field Service Implementation Guide	B10650-01
Oracle Field Service/Wireless Concepts and Procedures	A95216-01
Oracle Field Service/Wireless Implementation Guide	B10228-01
Oracle Install Base API Reference Guide	A95421-01
Oracle Install Base Concepts and Procedures	B10164_01
Oracle Install Base Implementation Guide	B10167_02
Oracle iSupport User Guide	B10621-01
Oracle iSupport Implementation Guide	B10622-01
Oracle Knowledge Management Implementation Guide	A96664-01
Oracle Knowledge Management User Guide	A96665-02
Oracle Mobile Field Service Implementation Guide for Laptops	A97696-04
Oracle Mobile Field Service Implementation Guide for Palm Handhelds	A97697-03
Oracle Mobile Field Service User Guide for Laptops	B10088-03
Oracle Mobile Field Service User Guide for Palm Handhelds	B10090-03
Oracle Scheduler Concepts and Procedures	B10209-01
Oracle Scheduler Implementation Guide	A95290-01
Oracle Service Intelligence Concepts and Procedures	A95403-02
Oracle Service Intelligence Implementation Guide	A95416-02
Oracle TeleService Implementation Guide	B10653-01
Interaction Center Applications	Part Number
Oracle Advanced Inbound Implementation Guide	B10175-02
Oracle Advanced Outbound Implementation Guide	B10176-01
Oracle eMail Center Implementation Guide	B10179-02
Oracle eMail Center User Guide	B10184-02
Oracle Interaction Blending Implementation Guide	B10182-01
Oracle Interaction Center Intelligence Implementation Guide	B10178-01
Oracle Interaction Center Intelligence User Guide	B10185-01
Oracle Interaction Center Server Manager Implementation Guide	B10181-03
Oracle Customer Interaction History Implementation Guide	B10643-01
Oracle One-to-One Fulfillment Implementation Guide	B10634-01
Oracle Scripting Developer's Guide	B10057-02
Oracle Scripting Implementation Guide	B10180-03
Oracle Scripting User Guide	B10207-01
Oracle Telephony Adapter SDK Developers Reference Guide	A97207-03
Oracle Universal Work Queue Implementation Guide	B10177-03
Oracle Universal Work Queue User Guide	B10183-02
Customer Applications	Part Number
Oracle Customer Intelligence Concepts and Procedures	A95927-01
Oracle Customer Intelligence Implementation Guide	A96693-02
Oracle Customers Online Concepts and Procedures	A96178-03
Oracle Customers Online Implementation Guide	A96193-03
Communications and Utilities Applications	Part Number
Oracle Citizen Interaction Center Concepts and Procedures	A92140-01
Oracle Citizen Interaction Center Implementation Guide	A92144-01
Oracle Number Portability Concepts and Procedures	A95962-01
Oracle Number Portability Implementation Guide	A96162-01
Oracle Sales for Communications Concepts and Procedures	A92137-01
Oracle Sales for Communications Implementation Guide	A92136-02
Oracle Service for Communications Concepts and Procedures	A87422-02
Oracle Service for Communications Implementation Guide	A86286-01
Oracle Service Fulfillment Manager Concepts and Procedures	A95890-01
Oracle Service Fulfillment Manager Implementation Guide	A95889-01