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List of Values Type for ACD Queues

If you are supporting the voice channel (using Siebel CTI), and supporting ACD queues for your agents, then you may require particular values to appear in the ACD Queue field in the ACD Queues applet. The ACD Queues applet appears in the Agent General Profile view, in the Administration - Communications screen.

To specify your custom values, add or modify records for the List of Values type named CTI_ACD_QUEUES. For more information about specifying agents and ACD queues, see Specifying Agents.