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Using HTML Email

HTML email messages are supported for both outbound and inbound email, and for all Siebel application features that employ Siebel Communications Server to process email.

For inbound email, the HTML email is rendered in the browser (running the Siebel client) according to the capabilities of the browser.

For outbound email, HTML tagging may be applied in various ways or by various features, including any combination of the following:

• Tagging may be applied by the Web browser when you use HTML editing controls with the Send Email command, with Siebel Email Response replies, or when editing template text.
• Tagging may be included in text or other elements you have copied from a browser and pasted into your email message or template text.
• Tagging may be applied manually to template items for advanced templates.
• Tagging may be specified in HTML wrapper templates.

User preferences determine whether users can access editing controls for directly formatting HTML outbound email. When HTML is specified, the tags applied by the HTML editing controls are subject to the capabilities of the supported browser. The HTML editing preference is specified separately for Send Email or for Siebel Email Response. Some tags are implicitly inserted, regardless of whether a user has used any specific HTML editing controls. Other tags are applied, or removed, by the browser, as the user formats the email text using these controls.

If HTML outbound email is generated, as outlined above, then an email message that is actually sent may be constructed as a MIME multipart/alternative email message, containing an HTML version and a plain-text version of the message. This behavior can be specified by setting the parameter Create Plain Text From HTML to TRUE for the Internet SMTP/POP3 Server communications driver or for applicable profiles.

The Ignore HTML Tags setting, in the Spelling tab of the User Preferences screen, will cause spell checking to ignore any text enclosed in angle brackets (< and >), even text that did not derive from HTML tags. If an open angle bracket (<) appears in the text, then the Check Spelling feature will ignore all subsequent message text, because it expects a matching closing angle bracket (>).

For more information about HTML formatting for Siebel Email Response, see Siebel Email Response Administration Guide and Applications Administration Guide.

For further information, see:

• Template Content and Formatting
• Editing and Formatting Controls for Template Text
• Preference Settings for Outbound Communications
• Editing and Formatting Controls for Send Email and Send Fax
• Driver Parameters for Internet SMTP/POP3 Server Driver
• Activity Attachments Stored for Inbound Email