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Siebel Field Service Guide > Setting Up and Using the Dispatch Board > About Process Flows for Dispatch Board SchedulingFigure 3 shows two process flows: one for a local dispatch business scenario and one for a centralized dispatch business scenario. In a local dispatch scenario, the dispatcher creates an activity, creates an activity plan, and then schedules an activity. In the centralized dispatch scenario, the dispatcher searches for activities and then assigns activities. This section provides details about each procedure in the two processes. Scheduling Activities (Local Dispatch)Local dispatchers can schedule an activity by performing the following procedures:
Scheduling Activities (Central Dispatch)Activities can be scheduled in the following manner by central dispatchers:
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Siebel Field Service Guide |