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Siebel Field Service Guide > Setting Up and Using the Dispatch Board > Dispatch Board Screen InterfaceThe Dispatch Board provides a drag-and-drop interface for manual assignment and scheduling of service activities. The Dispatch Board has two sections: To schedule activities, users drag-and-drop activities from the Unscheduled Activities list onto the Gantt chart. To unschedule activities, users drag the activity from the Gantt chart back to the Unscheduled Activities list. Specific features of the Gantt chart and the Unscheduled Activities list can be used to improve activity scheduling. About the Scheduling Information DisplayedThe Dispatch Board queries the database for the schedule information—it does not show what is in the ABS and Optimizer caches. The Dispatch Board queries the database so that it can show any date and time range that the user wants to see. The Appointment Booking System (ABS) immediately writes any changes to the database so the activities in the database should reflect what is in the cache. The one exception to this is an activity that has been dragged and dropped across the Dispatch Board. These activities are not automatically loaded into the cache. See Setting Up and Using Scheduling and About Rescheduling Appointments in the Dispatch Board for more information. Unscheduled Activities ListBy default, the Unscheduled Activities list displays all activities that have a status of Unscheduled. Table 39 shows selected items in the Unscheduled Activities list. You can view these additional lists using the Unscheduled Activities drop-down list: Gantt ChartThe Gantt chart shows the scheduled and unscheduled time periods for a group of field service engineers associated with a service region. The chart is divided by a frames boundary into left and right frames. The left frame lists field service engineers and related information that helps users select engineers for activities. The right frame shows scheduled time periods. To see all of the information in the left frame, drag the frames boundary to the right. To sort the list of field service engineers, click the title of a column. You can also narrow the list of field service engineers by performing a query by name. The right frame of the Gantt chart appears in a calendar format. Scheduled time periods are shown with colors that represent activity priority, status, and type. See Setting User Preferences for the Dispatch Board for more information. To zoom in or out on a particular time period, click a zoom interval (1/4, 1/2, 1, 2, or 4) on the current time bar. Table 39 describes selected items in the Gantt chart.
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Siebel Field Service Guide |