This chapter includes the following topics:

• Siebel Service Handheld User Scenario
• About Siebel Store-and-Forward Messaging
• About Asynchronous Query in Siebel Service Handheld
• Preparing for the Day Using Siebel Service Handheld
• Preparing for a Visit with Siebel Service Handheld
• Performing the Job with Siebel Service Handheld
• Closing Out the Visit with Siebel Service Handheld
• Performing Miscellaneous Tasks with Siebel Service Handheld