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About Siebel Store-and-Forward Messaging


Siebel Store-and-Forward Messaging and Siebel Service Handheld work together allowing you to perform critical business processes. A mobile technician using the Siebel Service Handheld application together with Siebel Store-and-Forward Messaging can receive a dispatched activity, acknowledge the activity, update the activity's status, move parts, or debrief the assigned activity. During this process, Siebel Store-and-Forward Messaging enables the mobile user to communicate all information, in real or near-real time, with the back-end Siebel application server.

For more information on Siebel Store-and-Forward Messaging, see Siebel Store-and-Forward Messaging Guide.

Siebel Service Handheld Guide