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Siebel Hospitality Guide > Generating Event Checks >
Updating Event Orders
Orders are updated many times before the actual event occurs; the operations staff associates product records with the order function line items to fulfill the order requirements. Orders may be updated before or after the trial check is generated. The product type (simple or complex) determines how the product appears on the event check. When they associate products with the order, the operations team member enters tax and service charge inclusions by selecting flags (check boxes) on the product record. The tax and service charge inclusion flags affect the way the event checks are generated and displayed. Table 43 lists the flags and describes how event checks are calculated when the flags are set.
Table 43. Tax and Service Charge Inclusive Flags and Rules
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Tax Inclusive |
Indicates that the list price for the line item includes any applicable taxes. No additional tax charges are calculated. |
Service Charge Inclusive |
Service charges are included in the price. No additional service charges are calculated. |
Complimentary |
When this flag is selected, it prevents any charge for the selected line item by setting the item's price to zero and automatically selects the Waived check box. This flag is typically used for an item that is always provided at no charge. When it is selected for a line item that is a complex product, automatically sets the price to zero for each subsidiary line item. |
Waived |
This flag prevents any charge for the selected line item by setting the item's price to zero. When it is selected for a line item that is a complex product, also automatically sets the price to zero for each subsidiary line item. This flag is automatically selected when the Complimentary check box is selected. It is typically used when the regular charge for the item has been dropped as a result of negotiations with the customer. The price for the product is waived if the customer either is not satisfied with the product itself or its delivery. |
Use the following procedure to associate products with an order and designate the tax and service charge options. This task is a step in Process of Generating Event Checks. To add products to the Order Functions view
- Navigate to the Orders screen > Event Order list view.
- In the Event Orders list, query for the order record.
- In the Order record, click the link in the Order # field.
- In the Order Functions list, query for the function.
- Scroll down to the Line Items list, and then create a new line item.
- In the new Line Item record, click the select button in the Item field to associate a product with the line item.
- Select the appropriate Tax and Service Charge flags that apply to the product record, and then save the record.
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