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Troubleshooting Siebel Master Data Applications


This topic provides guidelines for resolving problems with Siebel Master Data applications.

To resolve the problem, look for it in the list of error messages in Table 20.

Table 20. Resolving Siebel Master Data Application Error Messages
Error Number
Error Text
Explanation
Resolution

SBL-IAI-00429

%1 Checking system registration for system %2

Checking if system is registered in UCM.

Informational: no action required.

SBL-IAI-00427

%1 Checking if privilege is allowed for %2 operation

Checking if system has privilege to perform the operation.

Informational: no action required.

SBL-IAI-00428

%1 Checking if security is enforced

Checking if security is enabled in UCM.

Informational: no action required.

SBL-IAI-00430

%1 Generating Unique Id for %2

UCM is generating a new Unique ID for this message.

Informational: no action required.

SBL-IAI-00431

%1 Inserting reference record for %2 with Id %3

Inserting External ID record.

Informational: no action required.

SBL-IAI-00432

%1 Fail to find %2

A service corresponding to %1 fail to find object corresponding to %2.

Check to make sure indicated object exists.

SBL-IAI-00433

%1 Fail to find integration object instance

A service corresponding to %1 fail to find integration object instance.

This error indicates that no data or no valid data was received. Check that an integration object instance exists.

SBL-IAI-00434

%1 Fail to find Integration Object

A service corresponding to %1 fails to find the integration object name.

Check that an integration object instance exists in the property set.

SBL-IAI-00435

%1 Fail to find message instance under XML Hierarchy

Not able to find message in input XML.

Check that the XML document sent to the UCM contains a message body.

SBL-IAI-00436

%1 Fail to find System Id

No system number matches the system ID in input XML.

The System ID value is missing in the message. Provide a valid System ID in the input XML.

SBL-IAI-00437

%1 Failed to find XML Hierarchy

Input XML message does not contain valid XML.

Check if the input property set contains a child XML hierarchy property set.

SBL-IAI-00438

%1 Fail to find privilege record for %2 object

Required privilege is not allowed on the object.

Check in the UCM administration views that the system is registered and has privileges defined for it. For information on this task, see Registering Systems Connected to Siebel Master Data Applications and Setting System Privileges for Siebel Master Data Applications.

SBL-IAI-00439

%1 Fail to find system registration

Unable to find required system in system registration view.

Check that the incoming message has a valid System ID by verifying that the SystemId field value is not null, and that the SystemId is registered in the UCM administration views.

SBL-IAI-00440

%1 Updating reference record for %2 with Id %3

Updating external ID for the record.

Informational: no action required.

SBL-IAI-00443

%1 Found no match

No match found.

Informational: no action required

SBL-IAI-00444

%1 Found multiple instances within the input

Multiple accounts or contacts found in the input from SDH record. Currently CDM supports only one record.

Check the input data and verify that only one instance (for example, of an account or contact) is supplied.

SBL-IAI-00467

%1 Found multiple selections from UI

Multiple selection from the dedup UI.

Select only one row in the applet when running Link and Update.

SBL-IAI-00447

%1 Found no data cleansing output

No data cleansing output found. Data quality cleanse did not return any valid output.

Check the data cleansing service and parameters to verify it has been configured correctly.

SBL-IAI-00445

%1 Found no instance within input

No instance found in the input data.

Verify that the input data is not null, and the data is in a valid format.

SBL-IAI-00465

%1 Found no user property key definition for %2 in dispatch map

Cannot find the user property key in the dispatch map integration object definition.

Check that there is a user property defined in the UCM Dispatch Map integration object, that is, CIFDispMap.

SBL-IAI-00446

%1 has no manual threshold definition in user property

No manual threshold definition found in the user property of CDM service.

Check if a manual threshold definition exists in UCM Data Quality Manager Business Service user properties, and make sure the value is between 0 to100.

SBL-IAI-00449

%1 Search fail to return results from %2

The search failed to return active row back.

The search failed to return an active row and one active row is expected. You may receive an error in the following cases:

  • When updating the Duplicate Flag in UCM table, UCM does a query for the duplicate record and does not find it.
  • When querying for the cleansed version of source data, UCM does a query for the cleansed record and does not find it.
  • When querying the business component within the Deduplication business object, UCM does a query for the field used in deduplication, and does not find the field.
  • When cleaning up the selected data in the business component within the Deduplication business object, UCM does a query for the business component record and does not find a record.
  • When clearing the UCM source table Duplicate Flag, UCM does a query for the duplicate record and does not find it.

SBL-IAI-00448

%1 PropertySet doesn't match the type %2

The type for the property set is not correct. Type=Match Info. Data quality match returns property set of type Match Info.

Check the output property set of your Deduplication business service. The property set should have a Type of Match Info.

SBL-IAI-00451

%1 Fail to find %2 with %3

A service corresponding to %1 fail to find object corresponding to %2 with ID corresponding to %3.

Check to make sure an object exists for the ID supplied.

SBL-IAI-00474

%1 Child record %2 not found

Reparenting of one of the child records has failed because child record ID is not found.

The selected record could not be unmerged. This may have been due to the other child record being deleted.

SBL-IAI-00475

%1 Failed to reparent child %2

Reparenting of one of the child records fails because child record ID is not found.

Informational: no action required.

SBL-IAI-00461

%1 Invalid Match Id %2 for AutoMatch

A service corresponding to %1 find invalid Match ID %2 for AutoMatch.

Check to make sure there is a valid Match ID value supplied for the AutoMatch function and that it is not null.

SBL-IAI-00458

%1 Invalid value %2 for parameter Batch Size

A service corresponding to %1 find invalid value %2 for input parameter Batch Size.

Check to make sure the input argument for the Batch Size is an integer and greater than zero.

SBL-IAI-00459

%1 Invalid value %2 for parameter Sleep Time

A service corresponding to %1 find invalid value %2 for input parameter Sleep Time.

Check to make sure the input argument Sleep Time is an integer and equal to or greater than zero.

SBL-IAI-00460

%1 Fail to find parameter Object Type

A service corresponding to %1 fail to find required input parameter Object Type.

Check to make sure the input argument has an Object Type. The Object Type choices are Contact, Account, or Household.

SBL-IAI-00462

%1 Fail to query current Best Version with %2

Unable to query best version record from base table while preparing history record. This scenario could exist because no record is satisfying the user key in IO (that is, like fields not present in input, or fields are empty in input).

Check to make sure the incoming record contains either a Party_UID or Row_Id, or both. If any of these ID values are supplied, check that there is only one matching record in the SDH tables with that value.

SBL-IAI-00463

%1 Fail to update Source Record %2

After the operation, when linking SDH record to the best version record, unable to update best version ID in SDH record in SDH table. Reason could be because no user key fields are in input.

Informational: no action required.

SBL-IAI-50102

%1 Creating Default Attribute Group Data

Creating default attribute group data for the new object instance.

Informational: no action required.

SBL-IAI-50100

%1 Getting Attribute Group Data

Retrieving attribute group data for the object.

Informational: no action required.

SBL-IAI-50101

%1 Getting survivorship rule

Retrieving active or default Survivorship Rule.

Informational: no action required.

SBL-IAI-50103

%1 Inserting Attribute Group Data

Inserting attribute group data for the corresponding object.

Informational: no action required.

SBL-IAI-00455

%1 Fail to find Rule Set

A service corresponding to %1 fails to find configured default Rule Set.

Check to make sure a default and nonexpired Rule Set for the Object is configured in UCM administration for survivorship. For further information on configuring survivorship, see Process for Creating Survivorship Rules.

SBL-IAI-00457

%1 Fail to find Default Attribute Group

A service corresponding to %1 fails to find configured default attribute group.

Check to make sure a default and nonexpired Attribute Group for the object is configured in UCM Administration for survivorship. For further information on configuring survivorship, see Process for Creating Survivorship Rules.

SBL-IAI-50104

%1 Processing base fields

Processing and intelligently merging the supported base fields in the object.

Informational: no action required.

SBL-IAI-00476

%1 Unmerge parent record %2 failed

Either the Unmerge parent record fails or when unmerge is done after merge operation (without any update operation), then surviving record is refreshed. If this refresh fails then this error occurs.

Informational: no action required.

SBL-IAI-00477

%1 Clean last unmerged details %2 failed

After unmerge process is completed, either deletion of child records from merge table fails or setting the state of the victim record from merged to unmerged, fails.

Either one of the following cases occurs:

  • The unmerge process completed successfully but the child records were not deleted. Review the application logs for detailed messages on why the child records were not deleted. Most likely there is a database issue you will need to resolve. You will need to work with your database administrator to manually delete the child records from the database.

     

  • The unmerge process completed successfully but the victim record status was not changed from merged to unmerged. Review the application logs for detailed messages on why the status could not be updated. Most likely there is a database issue you will need to resolve. You will need to work with your database administrator to manually update the status value in the database.

     

SBL-IAI-00476

%1 Unmerge parent record %2 failed

Either the Unmerge parent record fails or when unmerge is done after merge operation (without any update operation), then surviving record is refreshed. If this refresh fails then this error occurs.

Informational: no action required.

Siebel Master Data Applications Reference for Industry Applications, Universal Customer Master Guide