Bookshelf v7.8: What's New in This Release

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What's New in This Release

What's New in Siebel Email Response Administration Guide, Version 7.7, Rev. A

Table 1 lists changes described in this version of the documentation to support Version 7.7, Rev. A of the software.

Table 1. New Product Features in Siebel Email Response Administration Guide, Version 7.7, Rev. A.
Topic	Description
Managing Siebel Server Components to Process Incoming Email	A minor modification has been made to Figure 2 to make it more accurate.
Revising, Testing, and Activating Workflow Processes and Subprocesses	This section has been updated with minor corrections.
Activating Workflow Processes	This section has been updated to include a list of the primary Email Response workflows, and their associated subprocesses, that need to be activated in order for Email Response to work.
Implementing Routing and Queuing Processes	A caution has been added to this section to provide detail about suspending Email processes before new assignment rules are released.
Understanding Communications Driver Profiles	This section has been updated with details on fine tuning a Communications Driver's profile parameters.
Setting Up a Response Group	Extra input parameters have been added to the Input Arguments table in this section. Some of the existing parameters were incorrectly named, and this has been corrected.
How Real-Time Events Flow Through the Communications Inbound Receiver	This is a new section that details how real-time events flow through the CIR. It also provides details on event recovery procedures. This section also incorporates the Scenario for Communications Inbound Receiver Events, which has been updated with explanatory diagrams since the last release of this guide.
Setting SSL Server Parameters	This is a new section that details how to set SSL Server parameters in order to enable cryptographic authentication.
About Processing Email with Workflow Manager	This section has been updated with details of the workflows that need to be activated in order that Email Response can run on the mobile client.
Modifying Frequently Used Siebel Email Response Process Properties	This section has been updated to correct the names of some of the frequently used Email Response properties.
Finding Junk Email (Workflow Subprocess)	In the section Adding Keywords to Decision Points, the comparison between the MsgSenderAddress Property Name and the Process Property was misleading as was the email address given as an example. This has now been corrected.
Setting Up Siebel Email Response for International Deployment	This section has been updated with details about ASCII support for global email addresses.
Troubleshooting Siebel Email Response	The troubleshooting table has been updated with new scenarios about response group limitations, and also with information about the status of emails in the My Communications list.
Tagging Inbound Emails as Faxes	This is a new section that details a workaround for displaying emails that have been tagged as faxes in the My Communications.
Inbound Email Manager Business Service	More detail has been provided on the GetResponseText and ParseText methods to help the user to understand how these methods are used.
Processing Internally Generated Attachments in Siebel Email Response Tables and Reference	This section has been removed, and incorporated to How the Internet SMTP/POP3 Driver Processes Email Messages.
An Overview of the Processing Flow of Inbound Email Messages	This section has been updated with corrections to the original text.
Attachments Created by the POP3 SMTP Driver When Inbound Email is Received	This is a new section that details the files that are created by the POP3 SMTP driver when an email is received.
Attachments Created When Outbound Email Is Sent	This section has been updated with corrections to the original text.

Table 2 lists changes described in this version of the documentation to support release 7.7 of the software.

Table 2. New Product Features in Siebel Email Response Administration Guide, Version 7.7
Topic	Description
Understanding the Communications Inbound Receiver (CIR) and Communications Inbound Processor (CIP) Server Components	As part of the new Siebel Email Response server architecture, these two new server components replace the Communications Inbound Manager component. You can use the CIR and CIP to create a higher-performing, more scalable architecture that meets your business requirements.
Using Siebel Email Response Analytics	This new feature allows you to record a timestamp at different stages of email processing.
Using the Siebel Email Response Smart Character Set	This new feature allows Web-based email to be read, processed, and responded to in the language of the person sending the email.
Creating Secure Sockets Layer (SSL) Connections for SMTP and POP3 Drivers	This new feature allows you to establish secure connections between your Siebel Server and email server.
Troubleshooting Siebel Email Response	New troubleshooting techniques and improved diagnostics for resolving Siebel Email Response issues are described in this chapter.

Siebel Email Response Administration Guide