Siebel Field Service Guide > Setting Up and Using Scheduling > Defining Schedule Hours >

Setting Hours of Availability

This task is a step in Process of Setting Up Scheduling.

For each schedule, you set schedule hours that define the hours of availability (days of week, hours per day, and holidays) for service-providing entities (employees, partners, or business units). Exception hours are specific days or hours in a schedule for working (for example, Saturday morning in a 12xM-F schedule) or not working (for example, a midweek holiday in a 12xM-F schedule).

To create a schedule and set schedule hours

  1. Navigate to the Administration - Service screen > Schedules view.
  2. Create a new record and complete the fields as appropriate.
  3. Click the Schedule Hours view tab.
  4. Create a new record and complete the fields as appropriate.

    Some fields are described in the following table.


    End Time

    Indicates the end of a time period on the selected day.

    Shift Start Flag

    Indicates a time period that begins a work shift. Anything before the next flagged time period is considered to be in the same shift. This flag helps the Optimizer handle swing shifts that start on one day and finish on another.

    The Shift Start flag is required for each shift in the schedule. Usually, this means that you have one Shift Start flag per day, except for the last day of a swing shift.

    See Rules for Defining Employee Schedules for more information about setting shift starts.

    Start Day

    A day of the week that is included in the schedule.

    Start Time

    Start of a time period on the selected day.


    Can have a value of Normal, Overtime, or Extended Overtime. The Appointment Booking System and Optimizer both use this value.

    The Schedule Hours view defines the days and time periods in each day that are included in a schedule. For example, an 8x5 schedule defines time periods within eight hours on five days—for example, 9 A.M. until 5 P.M. Monday through Friday. However, each day could have more than one record, each with a separate time period—for example, 9-12 A.M. Monday and 2-5 P.M. Monday.

    NOTE:  An Extended Overtime period must be preceded by an Overtime period.

  5. Repeat Step 2 through Step 4 for each day of the week on which you want to provide support in this schedule.

    NOTE:  Schedule hour records can reflect different time periods on the same day of the week. However, only one of these records can contain the start of a shift.

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