Siebel Field Service Guide > Service Support > Accounts Screen >

Account Reports

Account reports, listed in Table 5, are available from the Reports menu.

Table 5. Selected Account Reports for Service

Current Account Service Profile

Describes details for products associated with the account, including product, product type, version, description, vendor and comment. This report also describes a purchase history including product information, implementation phase, and purchase date.

Smart Report Account Summary

Describes details of a selected account including account history, future revenue, satisfaction, organizational hierarchy, and service requests.

Smart Report Account Service Detail

Describes all service-related information for the selected account including service requests, customer satisfaction, and the history of service request resolution.

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