Getting Started with Siebel Offline Client for Life Sciences > Conducting Customer Calls > Conducting Calls for Contacts >

Working with Product Details

You can review, update, or remove the product details for the current call in the Detail Products page.

NOTE:  Only products with indications show up in the Detail Products page. It is important that the administrator creates product and indication combinations, otherwise the products will not show up in the Detail Products page. Indications record, for example, the purpose or therapeutic area for which a drug is designed.

To work with product details

1. From the Professional Call page, click the Detail Products tab.

   On the Detail Products page, the Detail Products table that records the products detailed during a call appears on the left side, and the list of available products to be detailed appears on the right side.

2. In the Available Detail Products section, drag the required products to the Detail Products table to add the detail products.

   The Available Detail Products section lists the available detail products by the product brand logos. You can use the left and right arrows to scroll through the available detail product records.

   The Detail Products table displays the following information, which is added from the detail product record:

   • Product. The name of the product, for example, the name of a drug.
   • Indication. The medical condition that the product addresses. Examples are: Allergy, Asthma, Arrhythmia, Heart Failure, and so on.
   • Priority. A numeric field to indicate the importance of the product.

     The priority of the detail product displays the next available number by default, starting with 1 if no detail products are associated with the call.

3. (Optional) Change the value of the indication field using the indication list and the priority of the product.
4. Sort the information in the Detail Products table by clicking the column headings in the table.
5. To remove an existing detail product from the table, click Delete (X) beside the record in the table.