This chapter discusses loyalty programs and how to set them up. It includes the following topics:

• About Siebel Loyalty Programs
• About Loyalty Program Points, Tiers, and Rewards
• About Base Promotions and Tier Promotions
• About Promotion Calculation Rules for Loyalty Programs
• About Retroactive Tier Changes
• Modifying Loyalty Programs
• Example of Creating Tier Promotions
• Troubleshooting Disappearing Loyalty Members