Siebel Order Management Guide > Using Asset-Based Ordering >

About Asset-Based Ordering

Asset-based ordering allows companies to:

• Generate asset records from orders
• Create quotes for new products and services based on existing assets
• Create quotes to modify existing products and services
• Modify in-process orders that have been submitted for fulfillment
• Suspend, resume, or discontinue an existing service
• Have visibility into the asset life cycle during customer interactions

Asset-based ordering is included with Siebel Order Management, but it must be activated separately, as described in Setting Up Asset-Based Ordering.

Because asset-based ordering is based on workflows and business services, you can customize it to suit your business model. For more information, see Workflow Reference for Employee Asset-Based Ordering.

Figure 15 shows the cycle of events for asset-based ordering.

Figure 15. Asset-Based Order Management Cycle