Siebel CRM Desktop for Microsoft Outlook Administration Guide > Administering Siebel CRM Desktop > Administering Features That Affect Performance >

Regulating the Number of Records That Siebel CRM Desktop Synchronizes

It is recommended that no more than 10,000 records be available to a single user. This recommendation is necessary to produce the most desirable synchronization performance and scalability, and to maintain acceptable Microsoft Outlook performance when the user works with Siebel CRM data. If Siebel CRM Desktop synchronizes more than 10,000 records, then the following undesirable situations might occur:

• Longer synchronization times
• More server resources used to support user synchronization sessions
• Slower Microsoft Outlook performance when working with Siebel CRM data

In addition to the control that the default synchronization filters in Siebel CRM Desktop provide, the application configuration for the Siebel Server defines a maximum query size parameter. If the result is the same as or larger than the maximum query size, then Siebel CRM Desktop returns an error message to Microsoft Outlook that indicates that the number of records requested is too large.

To regulate the number of records that Siebel CRM Desktop synchronizes

1. With administrator privileges, log in to a Siebel client that is connected to the Siebel Server.
2. Navigate to the Administration - Server Configuration screen, and then the Servers view.
3. In the components tab, choose EAI Object Manager.
4. Set the Maximum Page Size parameter.

   For more information, see Resolving an Exceeded Row Size Problem.