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About the EAI Siebel Adapter Business Service


The EAI Siebel Adapter business service is a predefined data interface that interacts with the Siebel Object Manager. It does this to access and modify data in the Siebel database. It uses the following process:

  1. The EAI Siebel Adapter takes, as input, an XML document or a property set that conforms to the definition of an integration object in the Siebel application.
  2. The EAI Siebel Adapter business service queries, inserts, updates, deletes, or synchronizes data with the Siebel business object layer.
  3. The PIM Client Sync Service web service calls the PIM Client Sync Service business service.
  4. The PIM Client Sync Service business service submits requests to the EAI Siebel Adapter to query, insert, update, or delete data in the Siebel database.

For more information, see About Integration Objects.

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