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About the PIM Client Sync Service Business Service

The PIM Client Sync Service business service delegates calls that Siebel CRM Desktop receives from Microsoft Outlook and contains methods to address calls from the Siebel CRM Desktop application. Each method is generic and is not tightly coupled to a specific Siebel object. A Web service provides access to the business service methods. Siebel CRM Desktop accesses the Web service through SOAP messages. The business service receives and sends the custom integration object as parameters of the method for the business service.

The PIM Client Sync Service business service performs the following steps:

1. Parses the input hierarchy of the object instance.
2. Retrieves commands from the Siebel message, which are embedded in the incoming instance of the integration object.
3. Processes the Siebel messages with the help of methods on the EAI Siebel Adapter business service.
4. Embeds the output of the Siebel message into the instance of the integration object.

   The PIM Client Sync Service business service performs this step to send the information back to Microsoft Outlook through the web service interface.

For more information, see About Integration Objects.