Siebel CRM Desktop for Microsoft Outlook Administration Guide > Installing Siebel CRM Desktop > Overview of Installing the Siebel CRM Desktop Add-In >

About Files, File Locations, and Profiles

Siebel CRM Desktop handles files and profiles according to the following conditions:

• To store Siebel CRM data, Siebel CRM Desktop uses a specific profile and a data folder as the default location for email delivery in the chosen profile. You can use a Microsoft Exchange Mailbox or a PST file as the location of the default email delivery for Microsoft Outlook. For more information, see Caution About Changing the Default Mail Delivery Location.
• During installation, you choose the installation directory and the Microsoft Outlook profile where the installer installs the Siebel CRM Desktop add-in. For more information, see Using the DOS Command Line to Set Optional Parameters.
• If Siebel CRM Desktop cannot detect the Microsoft Outlook profile or data folder, or if the profile or folder is invalid, then Siebel CRM Desktop aborts the installation process. For more information, see Resolving an Invalid Microsoft Outlook Profile and Setting the Microsoft Outlook Profile for the Siebel CRM Desktop Add-In.
• If you configure multiple Microsoft Outlook profiles in Microsoft Outlook, then First Run Assistant installs the Siebel CRM Desktop add-in only to one of the profiles. You cannot install the Siebel CRM Desktop add-in with any other Microsoft Outlook profile.
• If you install and then remove the Microsoft Outlook profile, then the Siebel CRM Desktop add-in remains in an installed state and continues to display in the Add and Remove Programs dialog box. In this situation, the user can remove the Siebel CRM Desktop add-in.
• If the user uses a Microsoft Exchange Server account in cached mode, then Siebel CRM Desktop uses the Microsoft Outlook .ost file to store Siebel CRM Desktop data. Microsoft Outlook synchronizes the data in the .ost file with the Microsoft Exchange Server according to a schedule.
• If you remove the .pst file from the Microsoft Outlook profile where you install Siebel CRM Desktop, then you can still remove the Siebel CRM Desktop add-in. For more information, see Caution About Changing the Default Mail Delivery Location.

Caution About Changing the Default Mail Delivery Location

You must not change the default email delivery location in the Microsoft Outlook profile where you install Siebel CRM Desktop.

CAUTION:  If you change the default email delivery location then Siebel CRM Desktop will not function correctly. Changing this location is not supported.