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Changes That Siebel CRM Desktop Makes During Installation

This topic describes changes that Siebel CRM Desktop makes during installation to the file system, Windows Registry, and settings in Microsoft Outlook.

Where Siebel CRM Desktop Stores Data in the File System

Siebel CRM Desktop places most files that it requires in the following folder:

APPDATA\Oracle\CRM Desktop\Profile\

where:

APPDATA is an environment variable that the operating system automatically sets.

For example, in Windows XP, Siebel CRM Desktop places most files that it requires in the following folder:

\Documents and Settings\username\Application Data\Oracle\CRM Desktop\Profile

You can change this directory. For more information, see Setting the Installation Directory of the Siebel CRM Desktop Add-In.

Table 8 describes where Siebel CRM Desktop stores data in the file system when the Siebel CRM Desktop client runs on Windows XP.

Changes That Siebel CRM Desktop Makes in the Windows Registry

Siebel CRM Desktop stores Siebel CRM Desktop settings in the following registry key:

HKEY_CURRENT_USER\Software\Oracle\CRM Desktop

These settings include the following information:

• General settings for Siebel CRM Desktop, such as login information.
• In the Logging subkey, logging settings that it uses to tune logging behavior.
• In the StructureBackup subkey, backup information from the Microsoft Exchange folder file or personal folders file. For more information, see How Siebel CRM Desktop Displays Data in Microsoft Outlook.

When you install Siebel CRM Desktop it registers COM classes in the Windows Registry. For more information about Windows Registry settings that Microsoft Windows requires to register COM classes, see the topic about Registering COM Applications at the Microsoft Developer Network Web site.

For more information, see Modifying the Windows Registry to Change Siebel CRM Desktop Behavior.

Changes that Siebel CRM Desktop Makes to Settings in Microsoft Outlook

Because Siebel CRM Desktop runs as a Microsoft Outlook add-in, it must register with Microsoft Outlook. For more information about Windows Registry settings that Microsoft Windows requires to register an add-in, see the topic about Registry Settings for COM Add-Ins at the Microsoft Developer Network Web site.

Siebel CRM Desktop adds the following items to the Microsoft Exchange folder file or personal folders file:

• Custom folders
• Custom objects
• Custom forms

For more information, see How Siebel CRM Desktop Displays Data in Microsoft Outlook.