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Uninstalling or Upgrading Siebel Analytics (Windows)

You may be required to reinstall Siebel Analytics, or to install or upgrade to a newer version of Siebel Analytics software. Before you install or upgrade, however, you must first uninstall your currently-installed version before proceeding with the installation or upgrade. This topic describes how to uninstall an earlier installed version of Siebel Analytics.

Before uninstalling or upgrading any Siebel Analytics software, follow these precautions:

• Make backups of the following files and folders and move them to a temporary location. The uninstaller offers the option of deleting or keeping them, but it is recommended that you back them up:
  • Web Catalog (.webcat) file
  • repository (.rpd) file
  • instanceconfig.xml file
  • DBFeatures.INI file
  • NQSConfig.INI file
  • NQClusterConfig.INI file
  • \SiebelAnalyticsData\Web\Catalog\Deliveries folder

    NOTE:  The DBFeatures.INI, NQSConfig.INI, and NQClusterConfig.INI files for Windows are located at $INSTALLDIR\Config. The Deliveries folder is on the Analytics Web Server machine.
    The instanceconfig.xml file for Windows is located at $INSTALLDIRData\Web\config.

• If you are upgrading the software, the newer version does not start using the older version's configuration file. It is recommended that you back up and store your old NQSConfig.INI file for reference.
• The Siebel Analytics Web Catalog stores the application dashboards and report definitions and contains information regarding permissions and accessibility of the dashboards by groups. If you are upgrading a Siebel Analytics Web Catalog from an earlier version, see Siebel Analytics Web Administration Guide before installing Siebel Analytics.
• If you are upgrading the software, the newer version has different style sheets (.css files) from earlier versions of Siebel Analytics. It is recommended that you follow the procedure in Reapplying Customized Style Sheets.

To uninstall an existing installation of Siebel Analytics under Windows

1. Stop the following services (from Start > Settings > Control Panel > Services):
   • Siebel Analytics Server
   • Siebel Analytics Scheduler
   • Siebel Analytics Cluster Server
   • IIS Admin Service (Microsoft Internet Information Server), and any additional services it stops
   • World Wide Web Publishing Service
2. Using the Windows Add or Remove Programs utility, uninstall Siebel Analytics.

   You are asked if you want to keep your existing .rpd and .INI files.

   • Choosing Yes keeps the existing .rpd files (repository) and .INI files (configuration) and appends the extension .old to them.
   • Choosing No causes the existing files to be replaced.

About Uninstalling the Image Server

If you uninstall Siebel Analytics, you also uninstall the chart image server product. However, not all of the image server files are removed, and the directory structure is left behind. These must be uninstalled separately.

NOTE:  When uninstalling Siebel Analytics, manually delete the remaining image server files and directories. Do not use the Windows Add or Remove Programs utility.

The following changes from Siebel Analytics version 7.5 should be noted:

• The location, structure, and content of the chart image server directory have changed.

  The image server is now installed in the main installation directory.

• The file key.txt is no longer required.