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Configuring Interactive Assignment for an Assignment Object Using Server Key Mappings

In the default configuration, interactive assignment submits requests to an assignment server that is running in default mode. However, you can customize interactive assignment to use the server key mappings feature.

If you use server key mappings, when you click the Assign button, a request is sent to the Assignment Manager server component (AsgnSrvr) to evaluate and return the qualified candidates. To submit requests to a server that has server key mappings, one of the rule group Ids must pass (because the AsgnKey parameter must pass). To accomplish this, the SetAsgnKey InvokeMethod is called on the CSSBCBase business component base class. Using a script, a workflow process, or a business service, this InvokeMethod is called and the row Id of one of the rule groups is passed as the parameter.

After this is complete, interactive assignment uses this parameter as the AsgnKey and ReqKey parameters when submitting requests to the AsgnSrvr component. Note that for one session, you only need call this InvokeMethod once. Subsequent requests in the same session reuse the rule group row Id. However, when the session is logged out or the server is restarted, you must call this InvokeMethod again to set the AsgnKey parameter. Otherwise, the assignment server reverts to running in default mode.

For more information about default mode, see About Different Modes of Running Assignment Manager. For more information about scripting, see Object Types Reference. For more information about workflow processes, see Siebel Business Process Designer Administration Guide.