Siebel Assignment Manager Administration Guide > Assignment Object Configuration >

Creating New Skills

Skills are assignment criteria values attributed to specific assignment rules, objects, employees, positions, and organizations. Assignment Manager uses skills to match assignment rules, objects, employees, positions, and organizations.

The Siebel application provides several predefined skills, however, you can create new skills using Siebel Tools. This section explains how to view the predefined skills and create new skills.

To view predefined skills

1. Start Siebel Tools.
2. In the Object Explorer, click to select the Assignment Criteria object.
3. In the Assignment Criteria applet, query for criteria with Employee Skill equal to TRUE.

   The predefined skills appear as well as any new skills you create.

The predefined skills are:

• Activity Category
• Email Language Code
• Email Recipient Profile
• Industry
• Language
• Product
• Product Line
• Product Line Wildcard
• Product Wildcard
• Revenue

For most deployments, the predefined skills are sufficient. However, you can create new skills using Siebel Tools. The following procedure explains how to create a new skill that can be used in any Siebel application.

To create a new skill

1. Create an assignment attribute.

   For more information, see To create a new assignment attribute.

2. Create an assignment criterion.

   For more information, see To create assignment criteria. When prompted in Step 4 of this procedure, you must check the Employee Skill field because you are configuring the criterion as a skill.

3. Add the assignment attribute created in Step 1 above as a child object to the Assignment Criterion created in Step 2 above.

For more information, see To create an assignment criteria attribute. When prompted in Step 6 of the To create an assignment criteria attribute procedure, select the assignment attribute created in Step 1 above.

NOTE:  To use Assignment Manager to use a skill for the purpose of assignment, additional configuration is required. For more information, see Assignment Criteria Configuration.