Siebel eCollaboration Administration Guide > Setting Up Siebel eCollaboration > Installing the Siebel eCollaboration Server and Related Components >
Verifying Successful Installation
You can verify a successful eCollaboration installation by confirming that two participants can use Follow-me browsing. To verify successful eCollaboration server installation
- Choose Start > Programs > Jrun 3.0 > JRun Admin Server to start the JRun Admin server.
- Choose Start > Programs > Jrun 3.0 > JRun Management Console.
The JRun Management Console appears.
- Choose Jrun Default Server > Java Settings.
- Check Classpath to confirm the following paths exist. Update the paths, if necessary.
- Open Internet Service Manager.
- Confirm that the virtual directory for WebSurfer is created and points to the right directory. It should match the name and path in Step 4.
- Start the IIS Admin Service, World Wide Web Publishing Service, JRun Default Server, eCollab CSS Manager, and eCollab Meeting Manager services if they are not already started.
- Open a browser and type in
http:// ecollaboration server domain name /servlet/CSRLogin?ID=1234 , where "1234" can be any number of arbitrary digits. The eCollaboration server domain name is the value you entered in the Domain field in Step 3 (in the procedure To install the eCollaboration server.) The string servlet/CSRLogin?ID is case-sensitive.
- Click the Click Here link.
A new browser opens on a page displaying Please Wait.
- Return to the first browser and click the Click Here link again to open another browser.
A new browser opens on a page displaying Please Wait. To make viewing easier, resize and reposition the two browsers so they are side by side. When you type a URL in the address bar of either browser, the other browser should follow to the same Web site.
If verification fails, review the steps of the installation:
- Verify that you have the correct JRun license.
- Verify that the JRun Default Server is started, not the Admin Server.
- Verify that the IIS Admin Service is started on the correct server.
- Verify that the URL uses the correct cases.
- Verify that the same CSRLoginID is used in both browsers.
- You may not be using a valid or open port for either HTTP gateway or JRun. Try different ports.
- Verify that the websurfer directory is mapped to the correct physical directory.
- Verify that both JRun and the eCollaboration server are running on a different machine than the Siebel Web Engine.
Correct any errors or reinstall, if necessary.
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