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Creating Point Types for Loyalty Programs

Many loyalty programs have only one type of point. For example, frequent flyer programs only give customers points that can be redeemed for free flights.

Other loyalty programs have several types of points. For example, a program may have training points that can be redeemed for free training and merchandise points that can be redeemed for free merchandise.

For more information about point types, see Defining Point Types for Loyalty Programs.

When loyalty administrators define a new loyalty program, they must select the point types the program uses in the Point Types view of the Loyalty Program Administration screen.

You must define the values for point types, so the values correspond to the point types that your loyalty programs use. You should be familiar with Siebel Tools before performing this task.

For more information about Siebel Tools, see Using Siebel Tools. For more information about modifying lists of values, see Applications Administration Guide.

NOTE:  If your loyalty programs use only one point type, you should configure the product so there is only one point type, all points are of this type, and the Point Type field is hidden from the user.

Siebel Loyalty allows you to define up to four point types per program. This section gives you general instructions on how to add more point types, if they are required for one program.

To add a new point type

1. Using Siebel Tools, create new table columns with the following values:

   Table	Column to Copy	New Column Name
   S_LOY_MEMBER	POINT_TYPE_D_VAL	POINT_TYPE_E_VAL
   S_LOY_MEMBER	LFTM_PT_TYPE_D_VAL	LFTM_PT_TYPE_E_VAL
   S_LOY_MEM_TIER	POINT_TYPE_D_VAL	POINT_TYPE_E_VAL

2. Using Siebel Tools, create new business component fields with the following values, and map these fields to the new columns created in Step 1:

   Business Component	Field to Copy	New Field Name
   LOY Engine Member	Point 4 Value	Point 5 Value
   LOY Engine Member	Lifetime Point 4 Value	Lifetime Point 5 Value
   LOY Engine Member Tier	Point 4 Value	Point 5 Value

3. In the List of Values Administration view of the Application Administration screen, add the following value to the list of values list:

   LOV Type	Display Name	LIC
   LOY_ATTRIB_FIELDS_MEM_POINT	Point 5 Value	Point 5 Value

4. Make changes to the other copies of the Member and Member Tier Business Components and Applets needed to expose the changes in the client.

   With this configuration, users will be able to select Point 5 Value as a point type when they create loyalty programs.