Siebel Smart Answer Administration Guide > Configuration and Implementation of Siebel Smart Answer > Administering and Maintaining Smart Answer >

Checking Server Component State

You will need to periodically check to make sure that the Smart Answer server component is online and functioning properly.

To check server component state

1. Navigate to Site Map > Server Administration > Enterprise Servers > Smart Answer Manager Server Components > Component Parameters > Knowledge Base Name.
2. Make sure component is Online.
3. If the component is not online, check the Smart Answer log file at siebsrvr\log\SmartAnswer_xxx.
4. Make sure the KB parameter is entered per the instructions in Enabling Smart Answer Server Component.