Siebel SmartScript Administration Guide > Overview > Benefits of SmartScripts >


To use SmartScript effectively, you should fulfill the following prerequisites:

  • Familiarity with Siebel user interface standards.
  • If you want to use advanced scripting to extend the standard capabilities of SmartScript, you need proficiency in Siebel VB or Siebel eScript programming and knowledge of your company's Siebel installation. Siebel VB (Visual Basic) and Siebel eScript (a JavaScript-like scripting language that shares tools with Siebel VB) can be used with all SmartScript elements.
  • If you want to deploy SmartScript within a multilingual call center, you need translations for all script elements in each language in which the script will be run.
  • If you want to deploy graphically customized SmartScripts, such as SmartScripts that are graphically integrated with existing Web sites, you need HTML editing and Web site design experience.
Siebel SmartScript Administration Guide