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Siebel Email Response Administration Guide > Completing Basic Setup Tasks > Revising, Testing, and Activating Workflow ProcessesSiebel Email Response comes with a number of predefined workflow processes, which allow organizations to deploy Siebel Email Response without having to create an entire workflow. Some organizations may want to use one or more of these workflows with a few modifications. An organization with complex needs might want to revise one of the existing workflows or create its own custom workflow. See Siebel Business Process Designer Administration Guide for information about creating or revising a workflow process. You activate workflows in the Repository Definitions view under the Administration - Business Process screen. Determining Workflow StatusWorkflows are shipped with a status of Completed. You may want to make changes to the workflows, but it is not required. A workflow can have the following status:
Setting the Workflow Step Execution Log LevelThe Workflow Step Execution Log Level allows you to follow the steps in a workflow as it processes an email. The following procedure describes how to set the Workflow Step Execution Log Level. To set the Workflow Step Execution Log Level
Revising Workflow ProcessesSome organizations may want to use one or more of these workflows with a few modifications. An organization with complex needs might want to revise one of the existing workflows or create its own custom workflow. See Siebel Business Process Designer Administration Guide for information about creating or revising a workflow process. The following procedure describes how to revise a workflow process.
Testing Workflow ProcessesBefore activating a workflow process, you can test it to make sure the workflow is functioning correctly.
Activating Workflow ProcessesYou must activate all Siebel Email Response workflows before starting Siebel Email Response. From the application you can only view and activate workflow processes. If you want to make changes to the workflow processes you must use Siebel Tools. A server parameter (Workflow Version Checking Interval) controls how often the server component checks for recently activated versions of each process definition. Workflows are refreshed approximately every hour. After each refresh, recently activated workflows are available. For a list of predefined Siebel Email Response workflows, see Setting Up Siebel Email Response Workflows. You activate workflow processes by completing the following procedure. To activate workflow processes
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Siebel Email Response Administration Guide |