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Siebel Email Response Administration Guide > Setting Up Siebel Email Response Workflows > Using the eMail Response - Process Service Request Workflow > Looking up Email By Organization (Workflow Decision Point)When an email message is received, the eMail Response - Process Service Request workflow attempts to identify a contact record that matches the sender's email address. This lookup capability operates in two different ways, depending on the value in the Lookup Sender By Organization process property. By default, the workflow looks for a contact that matches the email address of the sender. If you change the Lookup Sender By Organization process property to
Figure 14 illustrates this process. |
Siebel Email Response Administration Guide |