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Invoking the eMail Response - Client Send Mail Workflow

The eMail Response - Client Send Email workflow is invoked by the Send button on the Siebel Email Response Reply view. This workflow is responsible for performing message validation steps, updating the status of the inbound message to Done, and sending the email message. If you use the Smart Answer or UQ product, the workflow is responsible for providing feedback to the Smart Answer knowledge base, as well as releasing the UQ work item. Figure 18 illustrates this process.

Figure 18.  eMail Response - Client Send Email