Bookshelf v7.5: Overview of Business Processes Provided in This Release

The business processes modeled in Siebel Cross-Industry Business Process Reference's diagrams serve as blueprints that you can use to help your company accelerate the design and deployment of customer-centric business processes.


Marketing Processes	This section includes the key function-specific processes for marketing activities (such as Analyze Campaign Results).
Sales Processes	This section includes the key function-specific processes for sales activities (such as Create Sales Forecast).
Service Processes	This section includes the key function-specific processes for service activities (such as Manage Inbound Service Call).
Partner Processes	This section includes the key processes associated with Partner Management, which are the processes used to manage relationships with partners and resellers (such as Train and Certify Partners).
Employee Processes	This section includes the key processes associated with Employee Management, which are the processes used to manage workforce performance and maximize organizational agility (such as Review Employee Performance).

Figure 3 shows an enterprise-wide view of all these business processes, in the solution map. This is the entire set of Siebel business processes for the enterprise domains covering CRM, Employee Management, and Partner Management. The solution map also shows the functional domains within the CRM enterprise domain: Marketing, Sales and Service.