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Technical Support Information

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The About dialog box provides valuable information about various properties of the session to which you are connected when you are reporting problems to your system administrator or technical support personnel.

The following information is displayed in the About dialog box:

The version number of the client you are using.
The location and version number of the server to which you are attached.
The location of the HTTP Gateway Server provided for your session.
A record of how long you have been connected to the session.
The amount of data your computer has sent and received since the beginning of the session.
The overall data transmission rate since the beginning of your session, and the transmission rate for the most recently sent or received data.
Data describing how well incoming and outbound data streams compress.

While this information is provided primarily for technical support personnel use, you can use it to help improve the quality of your Distance Learning presentations.

For example, the compression statistics can be used to measure how well the material you are transmitting can be compressed. This can be used, for instance, to measure the effect of changing the background on your slide presentations from a multicolored or graded scheme to a plain scheme.

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