Siebel Distance Learning Guide


Introduction

How This Guide Is Organized

Using the Siebel Product

Revision History


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Installing and Configuring the Distance Learning Server

Roles and Responsibilities

Siebel Distance Learning - Capacity Planning

Installing Server Components and Extensions for Windows

Installing Java Runtime Environment

Installing JRun

Installing the Siebel Distance Learning Server

Replacing the License Key File

Installing Server Components and Extensions for Solaris

Installing the Java Runtime Environment

Installing JRun

Installing the Siebel Distance Learning Server

Replacing the License Key File

Configuring the Distance Learning Server URL


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Administering the Distance Learning Server

Navigating to the Server Administration Screen

Server Administration Tasks

Administering an Account

Locking Out Selected Addresses and Domains

Viewing Server Activity Logs

Administering the License Key

Cluster Server Administration

Viewing Active Session Information

Stopping and Starting Services

Providing Support Through Firewalls

About the HTTP Gateway

About the HTML Viewer


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Administering SDL Sessions

Navigating to the Session Administration Screen

Adding a Session

Creating a Standard Session

Creating a Custom Session

Setting up a Cluster Server Session

Creating a Registration Session

Creating and Maintaining Breakout Rooms

Modifying a Session

Attaching a Document to a Session

Deleting a Session

Siebel Distance Learning Accessories

Session Moderator

Whiteboards


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Conducting a Distance Learning Session

Personalizing Your Presence in the Session

Configuring User Preferences

Using the Siebel Distance Learning Toolbar to Conduct a Session

Getting Ready to Conduct a Distance Learning Session

Starting a Distance Learning Session

Using the Capture Frame

Controlling Transmission Content

Emphasizing Selected Visual Information

Using Video During a Distance Learning Session

Providing Audio During a Distance Learning Session

Optimizing Your Presentation for Slide Shows

Viewing Attendee Information During a Session

Using Chat Sessions While Conducting a Distance Learning Session

Asking Attendees Quiz Questions During a Session

Using Follow-Me Browsing

Sharing Presentation Responsibilities

Recording a Siebel Distance Learning Session

Ejecting and Locking Out a Participant

Application Sharing


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Troubleshooting

Technical Support Information

Common Problems and Their Solutions

Error When Downloading the Client

You Are Prompted for a Password

Actions Fail with the Error "Action Denied"

Web Server Installation Error

Network Errors

Connection Errors Due to Firewall Restrictions


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Attending a Distance Learning Session

Navigating Siebel Distance Learning Attendee Screens

Getting Started for Attendees

Installing the Distance Learning Client

Downloading Client Software Automatically

Downloading Client Software Manually

Viewing the List of Scheduled Sessions

Displaying or Hiding Interface Elements

Using Audio During a Distance Learning Session

Using the Siebel Distance Learning Toolbar to Attend a Session

Configuring User Preferences

Personalizing Your Presence in the Session

Requesting Attention During a Session

Using Chat Sessions While Attending a Distance Learning Session

Responding to Instructor Questions During a Session

Saving a Copy of On-Screen Information During a Session

Viewing a Recorded Distance Learning Presentation

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 Siebel Distance Learning Guide 
 Published: 18 April 2003