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Managing News Topics

A News Topic is a set of search criteria used to find current news on topics of interest within a news package. Table 13 describes the types of news topics available in Siebel ERM.

Table 13. Siebel eContent Services News Topic Types
News Topic Type
Comments
Administrator-Defined
Siebel ERM allows you to create news topics based on the criteria you specify. News topics that you create in the Administrator-Defined view are available to employees within the access groups associated with the news group. Employees with access to the selected news group can choose to include the news topic on a personalized view in the Siebel ERM application.
Predefined
ERM delivers a predefined set of search topics that allow end users to receive current news on topics of interest to them (based on their tracking profile selections). Search topics include headline news, local and regional news, industry news, business topics, sports, health, and more. The search criteria for predefined topics cannot be modified. The topics can only be inactivated or activated. If the topics are inactivated, they will not appear as choices for the end user in the My News Topics view.
User-Defined
Siebel ERM allows users who are associated with the appropriate news group to create news topics based on specified criteria. Administrators can view and manage news topics created by users in the User Defined view.

Creating a News Topic

As an administrator, you can create, modify, and delete administrator and user- defined news topics.

To create a news topic

  1. From the application-level menu, choose Site Map > Portal Administration > News Topic Manager.
  2. In the News Packages list, query to find the news package for which you want to create a news topic.
  3. Click one of the following view tabs:
  4. In the News Topics list, add a new record and complete the fields.

    5. The following table describes the fields for the News Topic record.

    Field
    Comments
    Inactive
    Click the check box to inactivate or activate the selected news topic. A check mark appears in this column when the news topic is inactive. Users can select only active news topics in their tracking profile.
    If you later mark a user-subscribed news topic as inactive, the user no longer sees news for that topic.
    Name
    Enter an identifying name for the topic. Users see this text description in the Add News Topics form. If the user selects this news topic, this text also appears as a section heading in the My News section of their My Briefing page.
    Query
    Enter the query to be submitted in the news topic search. Queries can be expressed as simple words or strings, as is customary with advanced search syntaxes in most search engines. Multiple terms that do not contain a Boolean expression (and, or) are treated as a phrase. Boolean operators (and, or) are recognized. Quote marks can be used to demark a phrase. When an operator occurs within quotes it is treated as part of the phrase.

  5. Click Preview to see the topic final format.

Editing a New Topic

Use the following procedure to modify an news topic.

To edit a news topic

  1. From the application-level menu, choose Site Map > Portal Administration > News Topic Manager.
  2. In the News Packages list, query to find the news package associated with the news topic.
  3. Click one of the following view tabs:
  4. In the News Topics list, query to find the news topic.
  5. In the news topic record, modify the fields as needed.

Inactivating a News Topic

News topics are preconfigured as active. You can use the News Topics Administration screen to inactivate or activate news topics.

To inactivate a news topic

  1. From the application-level menu, choose Site Map > Portal Administration > News Topic Manager.
  2. In the News Packages list, query to find the news topic.
  3. Click one of the following view tabs:
  4. In the News Topics list, query to find the news topic.
  5. In the Inactive field, select the check box.

 Siebel Employee Relationship Management Administration Guide 
 Published: 18 April 2003