Siebel Employee Relationship Management Administration Guide > Setting Up Siebel HelpDesk >

Modifying Selectable Responses for Employee Surveys

The Siebel HelpDesk Employee Satisfaction survey allows you to obtain employee feedback using employee self-service. The survey is a Web-based form linked to a service request. The employee completes the form, submits it, and the help desk analyzes the results.

An administrator can modify the list of selectable responses for each survey question. For instructions on configuring control properties for the Employee Satisfaction Survey, see Setting Up an Employee Satisfaction Survey.

To modify an employee satisfaction survey

  1. From the application-level menu, choose View > Site Map > Application Administration > List of Values.
  2. Click Query, and in the Type field, type CS_* and then click Go.

    3. A list of customer satisfaction values appears.

  3. Modify the existing values as needed.

    4. The following tables describes some List of Values fields.

    Field
    Comments
    Active field
    This field must be checked to be active.
    Displayed Value
    This is the answer that appears in the drop-down list of values.
    Order field
    This determines the order in which the answer appears in the drop-down list. Enter 1 to create the first value on the list, and so on.

Setting Up an Employee Satisfaction Survey

The Siebel HelpDesk Customer Satisfaction survey allows you to use an online survey to obtain employee feedback. The survey is used to solicit feedback on a specific service request the employee has submitted. This type of survey is accessible through the Service Request's detailed view. The survey results can then be analyzed and reports can also be generated within Siebel HelpDesk Agent.

To modify the Siebel HelpDesk Customer Satisfaction Survey questions and labels, you need to use Siebel Tools to configure control properties of the Customer Survey. For more information on configuring control properties, see Siebel Tools Reference.


 Siebel Employee Relationship Management Administration Guide 
 Published: 18 April 2003