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Siebel eFinance Guide > Service Requests > Service Request Sample Tasks >
End-User Procedures
The following list shows tasks end users typically perform when managing service requests. These tasks can be performed in any order.
- Create a service request. For more information, see Creating a Service Request.
- Specify an Account Service. For more information, see Requesting an Account Service in a Service Request.
- Update company information. For more information, see Changing a Company's Address or Name Information or Changing a Customer's Address or Personal Information.
- Record customer appeals or grievances. For more information, see Recording a Customer Appeal or Grievance.
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Siebel eFinance Guide Published: 20 October 2003 |