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Siebel eFinance Guide > Service Requests > End-User Procedures >
Requesting an Account Service in a Service Request
The Account Services view tab in the Service screen allows end users to create service requests that are related to an organization's service. Available account services are described in Table 6.
Table 6. Account Services View Items For more information, see To execute a collection campaign.To request an account service using a service request
- Navigate to the Service screen.
- Click the Account Services view tab.
- In the Service Request Detail form, add a record and complete the necessary fields.
- From the Show drop-down list, select an account service.
For a description of the service types, see Table 6.
NOTE: In the Account Services list, the following views have additional drop-down lists: Check Copy Request, Extra Payment, Fee Reversal, Payoff Status, Quick Pay, Statement Copy, and Stop Payment. From the values in these drop-down lists, end users can choose to display the list or the more detailed form in which they can enter an account service request.
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Siebel eFinance Guide Published: 20 October 2003 |