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Siebel Sales User Guide > Overview >
Sales Strategy
The workflow shown in Figure 1 describes the sales process. Sales strategy and prospecting begin the pipeline process, followed by leads qualification, opportunities management, customer proposals, and closing the deals.
Siebel Sales provides the sales professional with a view of each customer interaction across multiple channels including the Web, call center, field service, and partner organizations. Using Siebel Sales, the sales team has the account, contact, and history information it needs to make better decisions.
Siebel Sales offers tools for each sales task. These tools include:
- Contacts and Accounts management
- Opportunities
- Quotes
- Correspondence and Literature
- Activities
- D&B
- Proposal and Presentation generation
- Support for Target Account Selling, Strategic Selling, and Enterprise Selling Process methodologies.
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Siebel Sales User Guide Published: 18 April 2003 |
