Bookshelf v7.5: Troubleshooting Siebel Web Server Extension Installation

Siebel Server Installation Guide for UNIX > Installing Siebel Web Server Extension >

Troubleshooting Siebel Web Server Extension Installation

This section provides suggestions for troubleshooting problems you may encounter when installing the Siebel Web Server Extension.

Problem: After installation, when launching the zero-footprint client, a message appears, stating:

Page Cannot be displayed

Cause: Virtual directories were not installed or configured properly.

Solution:

Refresh the connection between your browser and the Web site.

Make sure that the Local Path for the virtual directories is correct. This should be the following.

$SWEAPP_ROOT/public/language

If you are trying to test a self-created virtual directory, make sure that you added the sweiis.dll parameter to your virtual directory, since this parameter allows communication with the Siebel Server. For information, see Adding a New Virtual Directory on Web Server.

Make sure that the AnonUser specified in the eapps.cfg file is also specified in the database with the correct responsibilities. Otherwise, you cannot access the home page.

Make sure that the connect string for the Siebel eBusiness Application is correct. Otherwise, a message appears:

Example:

ConnectString = siebel.TCPIP.none.NONE://server name:2320
/siebel/ProductNameObjMgr/server name

Problem: Your Siebel eBusiness Application hangs or times out.

Cause: Appropriate parameters not available within the [default] section of the eapps.cfg file for the Siebel eBusiness Application.

Solution: Make sure that the defaults section of the eapps.cfg file contains the Employee Login value (for example, sadmin/DatabaseName).

Problem: Inability to access the Web client. The browser status bar may display errors such as SWESubmitOnEnter is undefined and the login page may appear to hang.

Solution: Make sure that the user running the Web server has read and write permission to the $SWEAPP_ROOT directory.

Problem: After installation, when launching the zero-footprint client, the login page does not display properly. For example, images may be missing.

Cause: The user does not have proper permissions to the $SWEAPP_ROOT/public/lang directory.

Solution: Grant read, write, and execute to permissions to all users. In addition, grant read, write, and execute permissions to the anonuser specified in the eapps.cfg file.