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Troubleshooting Siebel Web Server Extension Installation
This section provides suggestions for troubleshooting problems you may encounter when installing the Siebel Web Server Extension.
Problem: After installation, when launching the zero-footprint client, a message appears, stating:
Page Cannot be displayed
Cause: Virtual directories were not installed or configured properly.
Solution:
- Refresh the connection between your browser and the Web site.
- Make sure that the Local Path for the virtual directories is correct. This should be the following.
$
SWEAPP_ROOT
/public/language- If you are trying to test a self-created virtual directory, make sure that you added the
sweiis.dll
parameter to your virtual directory, since this parameter allows communication with the Siebel Server. For information, see Adding a New Virtual Directory on Web Server.- Make sure that the
AnonUser
specified in theeapps.cfg
file is also specified in the database with the correct responsibilities. Otherwise, you cannot access the home page.- Make sure that the connect string for the Siebel eBusiness Application is correct. Otherwise, a message appears:
Example:
ConnectString = siebel.TCPIP.none.NONE://
server name
:2320
/siebel/ProductName
ObjMgr/server name
Problem: Your Siebel eBusiness Application hangs or times out.
Cause: Appropriate parameters not available within the [default] section of the
eapps.cfg
file for the Siebel eBusiness Application.Solution: Make sure that the defaults section of the
eapps.cfg
file contains the Employee Login value (for example,sadmin/
DatabaseName
).Problem: Inability to access the Web client. The browser status bar may display errors such as
SWESubmitOnEnter is undefined
and the login page may appear to hang.Solution: Make sure that the user running the Web server has read and write permission to the
$SWEAPP_ROOT
directory.Problem: After installation, when launching the zero-footprint client, the login page does not display properly. For example, images may be missing.
Cause: The user does not have proper permissions to the
$SWEAPP_ROOT/public/lang
directory.Solution: Grant read, write, and execute to permissions to all users. In addition, grant read, write, and execute permissions to the anonuser specified in the
eapps.cfg
file.
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Siebel Server Installation Guide for UNIX Published: 24 June 2003 |