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Siebel Developer's Reference > Online Help Development > Help Implementation Overview >

Customer Applications

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Customer applications are generally used by external partners, customers, and prospects of an enterprise. Siebel eSales and Siebel eService are examples of customer applications. In these applications, the help system is delivered in HTML format, and the applications are configured to show the start page of the help system in a separate browser window whenever a user accesses help. This is done by using the SWE GotoURL method.

The start page of the customer applications help system is siebcomgeneric.htm, shown in Figure 134. For information about using the help system, see Using the Customer Applications Online Help.

Help Source Files contains information about the files that make up the customer applications help system.

Figure 134.  Start Page Customer Applications Help

Using the Customer Applications Online Help

Once you have accessed the online help, you can use the Web browser's functionality to navigate in the help system and to print topics.

To link to help topics you recently visited

• To return to the last topic you viewed, click the Web browser's Back button.
• To view a topic you viewed before clicking the Web browser's Back button, click the Web browser's Forward button.

To print a help topic

• Click the Web browser's Print button.

  The current HTML page is printed to your default printer. The HTML page may consist of more than one topic.

To return to the main contents page

• In the help window, click the Contents hyperlink that appears at the start and end of each HTML page that makes up the help system.

  The start page of the customer applications help system appears.

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