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Siebel Tools Reference > Configuring the Customer Dashboard > Configuring the Customer Dashboard >
Formatting Phone # Fields
You can configure the Customer Dashboard to recognize different telephone extensions. You use a business service user property to define the parameters that associates your company's telephone switch extensions to their full-length phone numbers. The user property name is Phone Number Prefix. Three values, separated by semicolons, define the parameters. The values are as follows:
- The first value specifies the number of digits in an extension.
- The second value specifies the number of digits to remove from the front of the extension.
- The third value specifies the prefix to append to the beginning of the number.
Consider the example shown in Table 67:
-The example shown in Table 67 would allow a user to dial the extension 24565. The extension has 5 digits. The first digit, 2, is removed. The prefix, 650555, is added. The resulting phone number is 650-555-4565.
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Siebel Tools Reference Published: 20 October 2003 |