Siebel eSales Administration Guide > Administrative Tasks > Modifying Credit Card Charges >

Querying For Transactions With Error Messages

You can query for credit card authorizations that returned Siebel Response Messages without stopping the ordering process.

Siebel Response Messages that do not stop the ordering process are set in the Create Order on Web business service user property for the Credit Card Transaction Service business service. These messages are listed in Table 17.

Table 17. Siebel Response Messages
Error Number
Message
1
Transaction was successful.
18
You are not authorized to perform this transaction type.
19
Error happened in adapter business service. Please contact your application administrator.
20
Error happened in CyberSource. Please contact your application administrator.
21
The connection to CyberSource has timeout. Please try the operation later.

For more information, see Using Third-Party Payment Applications.

To query for Siebel Response Messages

  1. Navigate to the Orders screen.
  2. From the Show drop-down list, select My Sales Orders.
  3. Click the Payments view tab.

    4. Returned Siebel Response messages are displayed in the Transaction Message column of the Payment Lines list.


 Siebel eSales Administration Guide 
 Published: 18 April 2003