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Siebel eSales Administration Guide > Administrative Tasks > Modifying Credit Card Charges >
Giving Refunds
Use the Payment form to refund charges.
To refund a credit card charge
- Navigate to Orders > My Sales Orders.
The My Sales Orders view appears.
- Select an order.
- Click the Payment tab.
The Payment form appears.
- Modify the transaction amount if necessary.
- Click Refund.
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Siebel eSales Administration Guide Published: 18 April 2003 |