Contents

Title and Copyright Information

Preface

• Intended Audience
• Documentation Accessibility
• Related Documents
• Conventions

1 Overview and Requirements

• 1.1 Overview
• 1.2 Hardware System Requirements
  • 1.2.1 Minimum Demo System Hardware Requirements
  • 1.2.2 Minimum Production System Hardware Requirements
    • 1.2.2.1 Single Machine Topology Hardware Requirements
    • 1.2.2.2 Two Machine Topology Hardware Requirements
• 1.3 Software System Requirements
  • 1.3.1 General Software Requirements
  • 1.3.2 Software Requirements for Active Data Cache (ADC) Hardware Platform
  • 1.3.3 Software Requirements for Web Applications Hardware Platform
  • 1.3.4 Software Requirements for Report Cache Service Hardware Platform
  • 1.3.5 Software Requirements for Event Engine Hardware Platform
  • 1.3.6 Software Requirements for Plan Monitor Hardware Platform
  • 1.3.7 Software Requirements for Enterprise Link Hardware Platform
  • 1.3.8 Software Requirements for Active Data Cache Database Hardware Platform
• 1.4 Client System Requirements
  • 1.4.1 Standard Client System Requirements
  • 1.4.2 Additional Requirements for Optional Views
    • 1.4.2.1 Excel View Type

2 Software Installation

• 2.1 Installation Overview
• 2.2 Installation Prerequisites
  • 2.2.1 Choosing a Windows Account for the Services
  • 2.2.2 Installing Microsoft Internet Information Services
• 2.3 Installation Instructions
  • 2.3.1 Installing Oracle Business Activity Monitoring
  • 2.3.2 Installing Enterprise Link
• 2.4 Postinstall Configuration
  • 2.4.1 Required Configuration for Microsoft Windows Server 2003
  • 2.4.2 Completing Configuration and Setup
  • 2.4.3 Starting the Services
  • 2.4.4 Starting the Web Applications
  • 2.4.5 Configuring the Message Center in Administrator
  • 2.4.6 Enabling Active Data Cache Clustering Services

3 Additional Configuration Procedures

• 3.1 Downloading and Applying Mandatory Postinstallation Patches
• 3.2 Performance Configuration Settings
• 3.3 Configuring JMS Messaging Credentials
• 3.4 LDAP Configuration
  • 3.4.1 LDAP Using Active Directory
  • 3.4.2 LDAP Using Oracle Internet Directory
• 3.5 Upgrading an Installation
  • 3.5.1 Upgrading Reports
• 3.6 Installing Multiple Plan Monitors
  • 3.6.1 Uses and Restrictions
  • 3.6.2 How Connections to Plan Monitors are Established
  • 3.6.3 Editing the Monitoring Settings of Plans
  • 3.6.4 Using ICommand with Multiple Plan Monitors
  • 3.6.5 Event Engine
  • 3.6.6 Plan Setting Change Detection
  • 3.6.7 Using Multiple Enterprise Link Repositories
  • 3.6.8 Installing Plan Monitors on Multiple Hosts
  • 3.6.9 Installing Multiple Plan Monitors on a Single Host
  • 3.6.10 Plan Monitor Configuration File Entries
  • 3.6.11 Plan Monitor Client Configuration File Settings
• 3.7 Deinstalling Oracle Business Activity Monitoring
• 3.8 Configuring Web Applications in a Web Farm
• 3.9 Changing an Oracle Business Activity Monitoring Machine Host Name
• 3.10 Running Multiple Browsers with Active Reports
• 3.11 Creating a Connection from JDeveloper over SSL
• 3.12 Additional Configuration Settings
  • 3.12.1 Using the Configuration Files
  • 3.12.2 Configuring Firewall Settings
  • 3.12.3 Working with Post-Install Password Changes and Password Expiration Policies
  • 3.12.4 Writing Alert History to the Event Log
  • 3.12.5 Additional Security Measure for the Active Data Cache
  • 3.12.6 Adjusting the Data Returned Limit
  • 3.12.7 Increasing the Record Limit for E-mail
  • 3.12.8 Disabling the Automatic Addition of Users
  • 3.12.9 Increasing the Server Thread Pools for More Users
  • 3.12.10 Adjusting Plan Monitor Settings
  • 3.12.11 Using HTTPS Protocol
  • 3.12.12 Configuring Oracle BAM When IIS Runs on Ports Other Than 80
  • 3.12.13 Changing Windows Locale After Installation
  • 3.12.14 Changing Culture Codes for Different Locales
    • 3.12.14.1 Translations in Active Viewer
  • 3.12.15 Batch Processing
  • 3.12.16 Configuring the Oracle Database OPEN_CURSORS Value
  • 3.12.17 Setting the Report Loading Indicator Default
  • 3.12.18 Backing Up the Active Data Cache

4 Troubleshooting

• 4.1 Troubleshooting Installation, Deinstallation, and Upgrade Issues
  • 4.1.1 Multiple Oracle Home Environments: Installing Oracle Products after Oracle Business Activity Monitoring ODAC Installation
  • 4.1.2 Database Users Not Created During Installation
  • 4.1.3 Install Hangs While ADC Samples Are Loading
  • 4.1.4 Internet Information Services on Windows 2003 Server
  • 4.1.5 Unblocking Executables for Windows Firewall
  • 4.1.6 Manually Creating the IIS Virtual Directory As an Application
  • 4.1.7 Error 1603 When Configuring .NET Framework
    • 4.1.7.1 On Microsoft Windows 2003 Operating Systems
    • 4.1.7.2 On Microsoft Windows 2000 and XP Operating Systems
  • 4.1.8 InstallShield Wizard Setup Error
  • 4.1.9 Deinstalling Enterprise Link
  • 4.1.10 Error During Morpheus Upgrade Operation
• 4.2 Troubleshooting Startup Issues
  • 4.2.1 Database is Running and Reachable
  • 4.2.2 Microsoft IIS is Running and Reachable
  • 4.2.3 Oracle BAM Services are Running
  • 4.2.4 Service Log On Credentials
  • 4.2.5 Service Fails with Permissions Error
  • 4.2.6 Database Users and Service Created Properly
  • 4.2.7 Service Fails with 1068 Error
  • 4.2.8 Error and Warning Messages in Event Viewer
  • 4.2.9 Web Applications Port Number
  • 4.2.10 Microsoft Internet Explorer Version and Settings
  • 4.2.11 System Path Environment Variable
  • 4.2.12 ORACLE_HOME and ORACLE_SID Not Set
  • 4.2.13 No Password Required to Open Design Studio
• 4.3 Troubleshooting Start Page Issues
  • 4.3.1 Buttons Grayed Out on the Start Page
  • 4.3.2 Buttons Do Not Appear on Start Page
    • 4.3.2.1 Using Wrong Version of Microsoft Internet Explorer
    • 4.3.2.2 Improved Security in Newer Versions of Microsoft Internet Explorer
  • 4.3.3 Errors Opening Web Applications from Other Domains
• 4.4 Troubleshooting Administrator Issues
  • 4.4.1 Duplicate Users Are Created in Administrator
  • 4.4.2 Plan Monitor Suspended
• 4.5 Troubleshooting Architect Issues
  • 4.5.1 Classpath for Message Queues
  • 4.5.2 External Data Source Connection Strings and Errors
  • 4.5.3 Oracle External Data Object Error
• 4.6 Troubleshooting Active Studio Issues
  • 4.6.1 Cannot Configure More Than 50 Prompts in a Report
  • 4.6.2 Not All Values Display in Filter Pick List
  • 4.6.3 Active Data Appears Batched
  • 4.6.4 Invalid HTML in Action Form Error
• 4.7 Troubleshooting Alert Issues
  • 4.7.1 Alerts Don't Fire As Expected
  • 4.7.2 Rules Are Missing
• 4.8 Troubleshooting Enterprise Link Issues
  • 4.8.1 Troubleshooting Enterprise Link Data Flow Service Issues
    • 4.8.1.1 Data Flow Service Terminated with Service-Specific Error 126
    • 4.8.1.2 Data Flow Service Terminated with Service-Specific Error 140
  • 4.8.2 Oracle Outlook Connector Causes Error ORA-01019
• 4.9 Troubleshooting Services Issues
  • 4.9.1 Active Data Cache Service Does Not Start
    • 4.9.1.1 Command Window Indicates that the Service Did Not Start
    • 4.9.1.2 The Service Did Not Start Due to a Logon Failure
  • 4.9.2 Event Engine Does Not Start
  • 4.9.3 Oracle BAM Services Stay in Starting Status
  • 4.9.4 Start Oracle BAM Command in Start Menu Attempts to Start Services Not Installed
• 4.10 Troubleshooting Active Data Cache Issues
  • 4.10.1 Active Data Cache Does Not Restart After Oracle BPEL or Oracle SOA Suite Installation
  • 4.10.2 Running the Oracle Database and Active Data Cache on the Same Host
  • 4.10.3 ORA-12154: TNS: Could Not Resolve the Connect Identifier
• 4.11 Troubleshooting Oracle Database Issues
  • 4.11.1 ORA-20: Maximum Number of Processes (%s) Exceeded
  • 4.11.2 ORA-00604: Error Occurred at Recursive SQL Level 1 ORA-01000: Maximum Open Cursors Exceeded
• 4.12 Using the Logs
• 4.13 Resolving Port Conflicts

A Third Party Copyrights, Trademarks, and License Agreements

• A.1 Apache Software Foundation
• A.2 eHelp Corporation
• A.3 Group1 Software, Inc.
• A.4 Microsoft Corporation
• A.5 Toby Reyelts

Index